Fernando Pacheco
Strategic and results-driven Director
Jurisdiction
Mexico | United States
Notable Employer
- Head of Customer Delivery Manager and Site Manager at Vantiva
- Sr. Customer Delivery Manager and Site Manager at Vantiva
- Customer Program Manager, Customer Technical Support Manager, and Site Manager. at Vantiva
Experience
Launched a new venture, overseeing sales strategy, business development, and all operational functions. -Applied expertise in strategic sourcing, operational setup, and go-to-market strategy to build a robust supply chain and service delivery model from the ground up.
Directed end-to-end customer delivery and site operations for LATAM region, managing a portfolio of $120M+. Led a core team of people with matrix oversight of 250+ cross-functional personnel.
Managed key customer programs and site administration, ensuring on-time delivery and customer satisfaction. Process/Business Innovation: Redesigned cross-functional multicompany workflows, unlocking $20M in new revenue.
Oversaw the full product lifecycle for key accounts and managed daily site operations. Program Management: Responsible for programs' on-time delivery and execution within budget, product quality, financial management (P&L), KPI management, contract change management, and program change management
Led a team of 25+ validation engineers across the US, Mexico, and Brazil, managing 10+ concurrent projects for clients including DIRECTV and Sky México