Hello, I'm Sonia Ricci.
I consider myself a decisive person, highly motivated by learning and achieving new goals. I have extensive experience in the sales sector, managing large accounts, customer service, and logistics knowledge. I also give support to the Sales Directors, CEO and Finance Dpt. I have great skills in team coordination, sales project management, using my strengths in organizational tasks, planning skills, and also creating procedures to optimize efficiency, as well as achieving KPIs. I am used to working in international and multicultural environments, which has allowed me to improve daily in developing greater communication, problem - solving, analysis, and goal - achieving skills. I am proficient in ERPs, CRMs, Microsoft 365 tools, G - suite, etc.
Details
- Professional CategorySales & Business Development
- Location
- Years of Relevant Experience15-20 years
- Seniority LevelMid-Senior level
- Consulting Rate (Hourly)25
Headline
UK Market Coordinator
Experience
UK Market Coordinator
Marsan Industrial S.A.January 2024 - January 2025• Coordinator of the Haverland UK sales team in Spain and the administrative team. Reporting weekly to Department Managers and CEO. Creation and monitoring of compliance with administrative management and technical support processes in the UK.
• Responsible for sales objectives and support for major client accounts, with a portfolio of over £4K.
• Oversaw compliance with KPIs for our sales teams in the UK, assisted with the implementation of sales projects, and supported the UK finance department with various tasks (refunds, personnel records, sales commissions, payment claims, etc.).
• Responsible for logistics management in the UK and the coordination of general projects within the company for the subsidiary. Outstanding achievements:
• I managed to recover clients from previous years, as well as new clients, with a promotional campaign for some product references that were in stock to be liquidated. I managed the online store in Spain and with this action, helped increase sales in this channel for this other market with the same inventory liquidation plan.
Multi - Country Sales Support Manager
Marsan IndustrialJanuary 2023 - January 2024• Coordinator of the administrative sales support teams for different countries; UK, France, and Spain.
• Responsible for sales goals and support for major client accounts in the UK, and responsible for overseeing compliance with KPIs for our sales teams across different departments. This role also included all the previously described duties of the UK Market Coordinator position. Travelling to the UK for customer´s follow up and sales network follow up.
• Weekly reporting to the Sales Director and the CEO on the performance of the sales team for different countries, overseeing the provision of all necessary administrative support for the entire sales network and ensuring team goals were met. Responsible for team management, holiday's requests, support to the finance department for commission settlements, invoicing, payments, etc. Outstanding achievements:
• I´ve created various internal and external procedures to improve customer service across the different countries, as well as with the technical service department. I implemented weekly sales reports for the International Department Director and the CEO, as well as performance reports for the customer service, and technical service departments, allowing me to work closely with them to implement improvements through continuous results monitoring.
UK Market Coordinator
Marsan Industrial S.AJanuary 2019 - January 2023• Coordinator of the KAMS team and the Haverland UK sales team, reporting to the Department Manager and CEO. Created and monitored management procedures also for the UK technical service department.
• Responsible for sales objectives and support for major customer accounts in the UK. Oversaw the performance of the sales force in the UK, tracking appointments and projects. Assisted the finance department with invoicing, commissions, payment claims , etc.
• In charge of the logistics management in the UK, and coordinating general projects within the company for the subsidiary.
• Responsible for coordinating and organizing the bi - monthly Sales Meetings in the UK and monitoring objectives with the CEO and Director in one - on - one meetings with the UK sales force. Travelling to the UK for customer´s and sales network follow up. Outstanding
• Sales increased by more than 20%
Customer Service Administrative
CIGNA Life Insurance of Europe,January 2013 - January 2014• Administrative support for clients and suppliers. Portfolio management, calls, email, faxes, database management, support for various company departments (medical, billing, finance, legal, etc.).
• ERP Greenock, GSUITE, Microsoft office, CRM.
Customer Service Administrative
Rainbow ComunicacionesJanuary 2009 - January 2013• Support for tour operators, car rental clients, newspaper promotions, administrative tasks, claims management, and invoicing.
• Use of various ERPs such as Greenway, Akio, and Citrix. Support for inbound and outbound calls.
Industry
- Administrative and Support Services
- Manufacturing
- Retail
Specific Jurisdictions That I'm Qualified In or Can Cover
Spain
United Kingdom
United States
Language(s)
- English
- Spanish
Education
Escuela de Dibujo Profesional
DiplomaFashion DesignAugust 1989 - August 1992
I am interested in
- Professional / Business Networking
- Career Opportunities
- Providing Services based on my Expertise