Project implementation and provision of professional services related to improving the digital user experience. Leader of the digital transformation area for improving user experience and productivity through observability solutions, Artificial Intelligence, and hyperautomation. Area Strategy and Profitability: Definition and implementation of SilverStorm's strategy for user experience services to maximize profitability. Interaction with other SilverStorm departments (Business, Pre-Sales, Sales, and Marketing) to ensure strategy alignment and execution. Collaboration with the sales department through vision and account management. Management and reporting on the area's financial objectives. Management (optimization) and reporting on the area's costs and profits. Definition and delivery of user experience services: Development, implementation, and optimization of technical experience service delivery processes. Collaborative work with the SilverStorm Delivery team to execute joint projects. Provision of digital user experience and digital adoption projects and services. Expert in User Experience Services and associated technologies. Management and participation in associated projects and deliverables. Responsible for maintaining customer satisfaction. Team Development: Team recruitment, capacity development, mentoring, and PDP execution. Expertise in technologies such as ServiceNow, Nexthink, and Walkme. Experience Level Agreement (XLA) Framework methodology. Agile working methodologies such as Scrum or Agile. Sales methodologies such as the Challenger Model or Gap Selling. Design, architecture, and engineering of projects that provide solutions to client needs.