• Develop and update user manuals, training materials, and web content for diverse industry clients • Create, revise, and perform quality assurance/control review of construction management software documentation, operational training content, and engineering specifications for and Oil and Gas clients to ensure adherence to regulatory, standard, and specification requirements across Canada, U.S., and Mexico • Draft and amend standard operating procedures (SOPs) and work instructions to ensure alliance with industry, regulatory, and business standards and regulations • Carry out bug testing, document software deficiencies, and log suggested improvements • Research, create, and revise online articles for educational and marketing objectives

• Created and maintained user manuals, training, medical device, and client facing documentation for in vitro fertilization (IVF) operating systems and robotic storage management platforms for US and EU markets • Planned, designed, and managed UI/UX software improvements, features, and requirements between embryologists, developers, marketing, engineering, and fertility centre management to develop IVF operating system and robotic storage management solutions • Designed and produced mock ups and prototypes for software improvements, features, and bug fixes and present future revisions and functions during embryologist and company-wide release planning meetings • Developed, delivered, and published release notes, email communications, and training support documentation for software launches, releases, and hotfix updates for international users • Performed software testing, logged program deficiencies, and provided suggested improvements in daily triage

• Created, revised, and managed internal and external marketing documentation such as flat sheets, brochures, statements of qualifications, procedures, and project and personnel profiles, and internal/external web content Developed internal and external engineering and Oil and Gas sector web content • Aided in Oil and Gas and construction project proposal development, subject matter experts (SME) reviews, and stakeholder revisions • Standardized boilerplate content for key services for use in proposals across North American Oil and Gas sector Created, revised, and managed internal/external documentation for project and client deliverables • Supervised Oil and Gas Alberta and Quality specific SharePoint libraries and internal document control • Developed and managed Oil and Gas department, engineering, and project specific documentation (standards, procedures, guidelines, templates, proposals, and workflows) for Alberta and California offices

• Produced and managed the development of assembly and disassembly production SOPs • Managed team of operators in document development, photo and illustration capture, and project planning Created and managed user guide, training, and administration documentation for blood supply chain software management solutions • Produced and revised internal documentation including SOPs, camp training materials, on-site/off-site training materials, and forms for diverse industry clients and on site Job Safety Analysis (JSA) content • Created user manuals for environmental efforts in Canadian territories