• Collaborated on technical assessments, enabling GCP transition (Compute, BigQuery, GKE) for maximized scalability and cost efficiency. • Governed delivery, establishing a Lean model to ensure on - time / on - budget success for multi - regional cloud and data projects. • Partnered with Sales to catalyze EMEA pipeline growth by leading pre - sales assessments and POCs to define high - value solutions.

• Led Digital Services strategy across 30+ countries, driving digital enablement to increase DTC market share via high adoption. • Oversaw the global e - commerce portfolio, managing critical projects (migration, support, decommissioning) that resulted in 40% higher digital service adoption and $300K in annual platform savings. • Established continuous improvement and technical support reforms to elevate operational rigor, boosting efficiency and achieving 86% SLA adherence.

• Partnered with the CTO to launch tech programs, aligning critical initiatives across the IT portfolio. • Defined the enterprise IT portfolio operating model and Lean roadmaps, enabling Lean to enhance service visibility and strengthen budget controls. • Streamlined IT budget visibility / cost monitoring by 70%; deployed real - time Power BI dashboards for improved managerial decisions and continuous cost savings.

• Scaled project management for global e - commerce, cultivating delivery excellence and Lean process improvement via change management. • Restructured global PMO governance and communication protocols, yielding a 60% boost in executive satisfaction. • Reduced e - commerce rework by 30% via POD strategies and integrating Lean processes organization - wide.

• Directed Application Delivery Network Engineering, ensuring reliable last - mile delivery for all major project implementations across core brands and 30 designer microsites. • Architected global delivery's transition to a Center of Excellence (CoE), achieving a 30% efficiency boost by overhauling project intake and SLA management. • Elevated operational efficiency and team engagement by implementing Agile deployment frameworks across engineering.

• Championed Release Management, Build & Automation, and Service Introduction for a large - scale, greenfield omnichannel digital transformation pilot at a major European retailer. • Governed the full delivery lifecycle, managing Release, Automation, Training, and Service Introduction teams for cohesive deployment. • Accelerated project delivery efficiency by 60% by strategically deploying Azure DevOps and standardizing Agile governance as the Nexus Scrum Master.

• Program Owner and PMO Lead for the Corporate Security Office and global optimization programs. • Transformed global Security Office operations, eliminating 900+ system vulnerability / PCI triage tickets to mitigate risk and significantly elevate enterprise security standards. • Secured global compliance and PCI audit readiness by implementing rigorous security policies that strengthened vendor accountability and governance.

• Provided PMO oversight for R&D and Go - to - Market (GTM) execution across the Starbucks brand portfolio, driving cross - functional collaboration. • Partnered with Product Owners to guide R&D projects, overhauling frameworks to accelerate time - to - market and boost product lifecycle efficiency by 25%. • Consulted on a portfolio of 20+ global R&D and retail development projects, consistently meeting budget and time - to - market targets.

• Developed the New Store Opening (NSO) program for US retail, orchestrating 20+ vendors and key stakeholders, and establishing Lean principles for significant cost / GTM speed savings. • Pioneered the store - in - a - box turnkey program, reducing installation time by 60% and accelerating store readiness during initial US rollouts. • Expedited store openings and minimized disruption by deploying a zero - touch strategy with engineering to seamlessly integrate complex retail systems.