• Spearheaded VolumeUp initiative, boosting donation volume on existing customers by 11% year - over - year • Reduced churn by 12% through retention strategy and segmentation • Launched NPS and CSAT programs, using real - time insights to guide CX improvements • Introduced scalable SOPs across onboarding and lifecycle management, improving time to - value • Implemented account tiering (high - touch to tech - touch), improving efficiency and outcomes • Upgraded Zendesk workflows, enhancing support SLAs and case resolution speed

• Scaled sales team from 1 to 6+ within 12 months while increasing ARR by 22% • 27% above companies sales target • Implemented SPICED sales methodology • Founded Retention Department, cutting churn by 12% in the first year • Implemented modern sales tech stack (Gong, Outreach, Zoom), improving rep efficiency and close rates • Partnered with Finance to build quota frameworks and compensation models • Led cross - functional collaboration with product and marketing to enhance lead quality

• #1 monthly sales performer consistently across 3+ years • Closed deals across SMB, mid - market, and enterprise segments • Played a key role in onboarding and coaching new reps, reducing ramp time by 30%

• Built inside sales team from the ground up • Won national account by outperforming competitor pilots during a 3 - month trial • Designed incentive structures and dial strategy that improved conversion rates by 35%