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Billy Jenkins

Digital Transformation Specialist

About Me

Accomplished data and technology leader with 15+ years of experience delivering digital transformation, advanced analytics, and MarTech / AI solutions across B2B, B2C, and government sectors. Specialized in Adobe Experience Platform (AEP), including cross - channel data integration (Mobile Core, WebSDK), schema development, and data enrichment for Customer Journey Analytics and large - scale personalization. Demonstrated success in project management, technical leadership, and executive stakeholder communication, with a strong record in industries such as telecommunications, finance, and automotive. Expert in data governance, GDPR compliance, Agile methodologies, and business intelligence dashboard development (Power BI, Tableau). Proficient in building scalable data pipelines on Google Cloud Platform (GCP) and Microsoft Azure. Additional expertise in mobile forensics, programmatic advertising, marketing automation (Microsoft Dynamics), and leading cross - functional engineering teams.

Jurisdiction

Sweden

Experience

Seniority LevelDirector
Years of Experience6-10 years
Current StatusActive
Principal Consultant
2023 - Present

• Spearheaded digital transformation initiatives specialized in the Adobe Experience Platform (AEP), optimizing business processes and enhancing customer experience. • Engaged business owners and C - suite executives in gathering and analyzing project requirements, aligning technology solutions with core business objectives. • Created comprehensive project proposals and delivered presentations to senior management and C - suite, securing buy - in and project budgets. • Implemented cross - property data collection strategies utilizing the Adobe Mobile Core & Web SDK, ensuring comprehensive data capture across digital properties. • Designed and implemented robust data schema design processes, ensuring universal compliance and data governance across various business units. • Enabled advanced Customer Journey Analytics (CJA) and Orchestration through strategic data enrichment, providing unified customer views. • Implemented personalization at scale, developing and executing A / Bn and Multivariate testing cases to optimize user engagement and conversion. • Conducted rigorous compliance testing and end - to - end data validation and visualization, ensuring data accuracy and reliability. • Customized and delivered technical training programs tailored to meet specific client operations and maturity levels, ensuring successful user adoption. • Served as Project Tech Lead & Trainer for major clients including Volvo Construction Equipment, Volvo Penta, Sparebank1, Íslandsbanki, Swisscom, LähiTapiola, and Novo Nordisk.

Technologist & Analyst
2022 - 2023

• Directed mobile forensics sales and marketing analytics initiatives targeting governmental authorities (law enforcement, military, border control, corrections). • Led cross - functional technical projects supporting business intelligence and data analytics teams (12+ stakeholders), implementing SQL - based solutions and driving significant improvements in business delivery. • Developed data - driven user personas using statistical analysis and customer segmentation strategies, creating targeted marketing campaigns that improved conversion rates by 25%. • Implemented behavioral data collection systems using Python and ETL processes, ensuring GDPR compliance and privacy regulations adherence while centralizing 9+ data sources for analytics. • Formulated comprehensive campaign analytics strategies, automating direct marketing, programmatic advertising, and social media activities using marketing analytics tools and A / B testing methodologies. • Oversaw lead generation pipeline and predictive scoring models using machine learning algorithms, improving lead qualification processes by 40% and reducing (6+ month) sales cycle times. • Designed and scheduled ETL processes using SQL and Python for data warehousing, centralizing multiple data sources and improving data quality by 60% for business intelligence reporting. • Constructed and maintained interactive BI dashboards using Power BI and Looker Studio, enabling data visualization and self - service analytics for 25+ internal stakeholders across departments. • Presented monthly KPI analyses and statistical reports to C - Suite executives and finance stakeholders, utilizing data storytelling techniques to communicate insights and drive strategic decisions.

Tech Lead - Martech, Advanced Analytics & AI
2018 - 2022

• Orchestrated the digital transformation of B2B and B2C divisions by leading the migration to Adobe Experience Platform, enabling unified customer profiles and advanced segmentation for enhanced personalization and engagement. • Defined and implemented a cohesive data taxonomy for customer segmentation, leveraging MECE (Mutually Exclusive, Collectively Exhaustive) principles to optimize data structure and improve campaign targeting. • Collaborated with Legal and Data Engineering teams to automate data subject access request (DSAR) management, ensuring compliance with data governance and privacy regulations through workflow automation. • Designed universal data schemas and monitored datasets within Adobe Experience Platform, implementing anomaly detection processes to ensure data integrity and support advanced analytics. • Empowered Conversion Rate Optimization (CRO) managers to deploy personalization use cases by providing actionable insights and enabling real - time data activation across digital channels. • Architected and led data engineering teams in centralizing and formatting disparate datasets, streamlining data integration and supporting unified customer experience orchestration. • Partnered with data scientists to develop propensity models and media mix modeling, leveraging Adobe Experience Platform data to drive predictive analytics and optimize marketing ROI. • Applied agile methodologies to synchronize martech operations with development teams, accelerating project delivery and fostering a culture of

Education

Diploma of Technology & DesignLondon Metropolitan University
2003 - 2005
Diploma of Music TechnologyRichmond upon Thames
2001 - 2003

Skills

Core skills0
Languages3

Languages

English
Norwegian
Swedish