• Supervised a team of designers creating weekly ads for US - based clients. • Streamlined daily workflows, reducing rework by 10% and achieving 97% on - time delivery. • Coordinated with production teams in Europe and Asia to maintain output consistency. • Improved cross - shift task visibility using CRM and ERP tools. • Led performance tracking and productivity reporting for continuous improvement.

• Acted as liaison between US clients and design teams, translating requests into clear design briefs. • Reduced revision cycles by enhancing communication accuracy and timing. • Ensured alignment with brand guidelines and delivery under tight production calendars.

• Manage UX design operations for the Copilot Core UX team, ensuring workload balance and workflow clarity for designers. • Designed and implemented a centralized Microsoft List to track all ongoing and incoming UX design projects. • Developed an automated intake process using Microsoft Forms and Power Automate, reducing manual registration by 80% and improving transparency. • Streamlined project tracking, enabling quicker prioritization and better visibility for stakeholders. • Used Copilot to troubleshoot Power Automate flows, accelerating delivery and enhancing internal capability.

• Managed and led 60+ professionals across the US, LATAM, and Asia, delivering high - volume creative production for major Retail Grocery clients. • Restructured teams and workflows to align with client demands and team capacity, increasing throughput by 25% and reducing delivery delays. • Designed and implemented full production workflows for newly onboarded accounts, ensuring smooth integration and resource alignment. • Led the end - to - end migration of four major processes to new platforms and tools, streamlining operations and reducing turnaround time. • Applied Lean and Kaizen methodologies to improve process efficiency, achieving a 20% reduction in rework. • Introduced project tracking solutions that decreased task management errors by 40%. • Created performance and growth plans through regular reviews, boosting team morale and reducing attrition. • Produced real - time KPI and capacity reports for leadership, supporting fast, data - driven decisions. • Maintained 95%+ client satisfaction rate through effective conflict resolution and consistent delivery quality.

• Designed print and digital assets including GIFs, infographics, brochures, and social media visuals. • Applied UX and editorial design principles to improve engagement and user experience. • Supported communication and storytelling strategies with clean visual execution. • Managed feedback and iterations across daily deliverables for internal and external campaigns. • Created visual identities and layouts for branded content and presentations.