Administrated IT processes, systems, security controls, and EDR solutions.

Provided Tier 2 support and guidance for clients via phone, email, or in - person.

Enhanced GRC processes to strengthen organization's data security, risk, and IR strategies by authoring company's AI, AUP, and Data Classification policies. Implemented Azure, Entra, and Intune RBAC & IAM controls to mitigate access control vulnerabilities and insider threats. Created automated processes within Microsoft PowerShell, Power Automate, and Jira for repetitive tasks, saving an estimated thirty hours weekly. Managed organization's Azure subscriptions and resources to ensure data availability, confidentiality, and integrity standards are upheld. Conducted annual Risk Assessments with the Legal & Compl. and ERM departments to document and action system and process vulnerabilities. Performed routine audits of technological assets to analyze system health, location accuracy, and failure rates to optimize device spending based on the data supplied. Improved VoIP stack by achieving TCR compliance and creating call - flow protocols.