• Drove the ERP / CRM program (scope, RAID / change, vendor SOWs); clean go - live with 0 Sev - 1 in 30 days; KPIs in Power BI. • Brought factory / office / workshop online: network design, Wi - Fi / APs, VLANs, VoIP; site readiness / commissioning with runbooks & training. • ~30% under budget on major IT / software through vendor negotiation; SaaS - style workflows + CRM / access to speed onboarding and compliance. • Kept execs close with a simple weekly report; unblocked dependencies and delivered an IT - ready rental workshop with secure segmented access.

• Owned control - system implementations (hardware cabinets + controller software) end to - end: planning, RAID, vendor coordination, executive status. • Worked hybrid: stage - gate / WBS for the program; Scrum sprints with the software / control team for updates tied to field deployments. • Coordinated FAT, commissioning; governed go / no - go, cutover, and hypercare; burned down defects with engineering / QA. • Coordinated firmware / network / API touchpoints; aligned digital / web / mobile stakeholders when features affected field rollout. • Maintained Jira / Confluence artifacts and translated technical risks into clear options / decisions for senior stakeholders. • Stakeholders / scale: Network Rail, Colas Rail, Alstom, HS2, Yoker, Portobello (public / enterprise programs).

• Led Agile / Scrum delivery for the company website, customer portal, and Android / iOS apps (planning, stand - ups, refinement, reviews / retros). • Coordinated developers, QA, design, product; removed blockers and kept the board moving. • Ran UAT with internal users and clients; owned release notes, cutover, and app - store submissions; monitored post - release quality. • Managed SaaS onboarding (multi - tenant setup, roles / permissions, training) for EVRI, TK Maxx, Volkswagen Group programs. • Kept Jira / Confluence clean (boards, burndown, DoR / DoD); surfaced progress, risks, and decisions to stakeholders. • Impact: IT costs down 23%, time - to - adoption down 50% via consolidation & playbooks. • Produced documentation and process guidelines to support long - term platform success and scalability.

• Supported digital initiatives with UK Home Office and education partners: documentation, UAT / training, change coordination. • Tightened delivery practices / standards and stakeholder comms; throughput and satisfaction improved.

• Kept 99% uptime; security upgrades reduced vulnerabilities 30%; trained users to improve adoption and reduce recurring issues.

PMI member