Responsible for leading strategic and operational initiatives within the Western Canada Control Centre (WCCC), driving performance, efficiency, and innovation. Oversees a high-performing team, manages financial planning, and fosters strong stakeholder relationships to ensure consistent, measurable results across the organization.

As a content developer, I create security related courses for the Canadian security industry.

Led comprehensive loss prevention and safety initiatives within a high-volume distribution centre, fostering a culture of accountability and risk awareness among associates and management. Designed and implemented shrinkage and safety programs, and introduced an auditing system that improved operational efficiency by 18% by identifying and correcting production errors before shipment. Provided strategic leadership and daily oversight to Security Guards and Loss Prevention Coordinators, ensuring effective coverage and incident response. Conducted confidential investigations and maintained strict information security throughout all case management processes.

Led theft and fraud investigations within a high-volume operational environment, generating and managing the majority of departmental cases. Conducted interviews related to workplace incidents and maintained confidentiality throughout all investigative processes. Spearheaded a continuous improvement initiative in the Damages department, resulting in a 35% annual reduction in shrink. Oversaw security subcontractors, ensuring compliance in guard services, electronic systems, and access control. Acted as a key liaison across divisions, supporting loss prevention strategy implementation and advancing equity, diversity, and inclusion initiatives.

Supervised and mentored a team of 32 associates in a fast-paced distribution environment, ensuring daily production goals were met through effective task assignment and scheduling. Maintained accurate records of attendance, productivity, and quality metrics. Led a continuous improvement initiative that reduced outdated product picks by 25% through process optimization. Implemented corporate policies and collaborated cross-functionally to align with organizational objectives. Provided daily KPI reporting to support data-driven decision-making by management.