• Managed talent acquisition, onboarding and off - boarding for U.S. & Mexico. • Conducted performance reviews and goal alignment with company objectives. • Oversaw company culture, policies, and compliance. • Managed compensation and benefits under U.S. and Mexico labor laws. . Led workforce planning and compensation structures.

• Prioritized web development projects for a 20 - person team: front - end, back- end, mobile, architecture, and web design specialists. • Managed strategic projects, tasks and risks for Business Development. . Acted as liaison between leadership, engineers, and customer service team.

• Negotiated technology and infrastructure contracts and evaluated provider performance, saving 9% of the annual technology budget. . IT budget planning and management exceeding US$10M. . Redesigned acquisition policies and processes for managing infrastructure, computing, and telecommunications.

• Managed strategic projects focused on EBITDA and revenue growth. ◦ Led two mergers and one company acquisition in LATAM.

• Managed international projects and consultancy focused on process improvement, IT, and cost reduction. Coordinated implementation of trail banking and reservation software in

. Served as a coordination team member for the production migration from nine LATAM countries to the Citigroup / Banamex regional data center in Mexico City, covering IBM, TANDEM, and UNISYS mainframes.

• Assessed the feasibility of telecom projects using microwaves, optical fiber and copper technologies. • Coordinated areas involved in the service delivery process, including sales, financial services, legal, and engineering.

• Managed international projects, process improvement, and IT strategic planning, reporting to the regional office in Englewood, CO, and global headquarters in Toulouse, France. • Responsible for technological infrastructure, communications, and server administration in Mexico and the U.S. • Implemented Disaster Recovery Plan in the US (Houston, Colorado, Montana, and NY), Canada, and Mexico.

• Provided high - level support for the EDI (Electronic Data Interchange) protocol at GE Global Exchange Services for the US, Canada, and the United Kingdom.

• Responsible for IT at the Mexico corporate office and distribution centers, including network architecture, communications, and connectivity. • Implemented and managed backup systems.

PMI - PMP (Project Management Professional)