• Led end - to - end planning and execution of cross - functional projects across product, operations, IT, and support functions. • Built project plans, task boards, workflows, and milestone maps, improving clarity and alignment across distributed teams. • Facilitated daily standups, sprint planning, backlog refinement, and weekly executive progress reviews. • Translated meeting discussions into structured task lists, owner assignments, due dates, and follow - up reminders. • Implemented risk, decision, and dependency logs, reducing delays caused by blocked tasks by 30%. • Coordinated internal and external stakeholders, ensuring expectations, timelines, and deliverables were fully aligned. • Delivered weekly status summaries and dashboard - style progress updates for leadership and client stakeholders.

• Managed multiple concurrent remote projects across product development, marketing, and client onboarding spaces. • Built repeatable workflow templates, task automation rules, intake forms, and SOPs, enabling scalable project execution. • Coordinated distributed teams across 3 time zones, ensuring alignment despite asynchronous collaboration. • Developed milestone roadmaps, capacity forecasts, and project dashboards, improving planning visibility for stakeholders. • Prepared weekly client - facing progress updates, including risk summaries, upcoming deliverables, and next - step actions. • Drove accountability by tracking deliverables and running follow - up loops until completion.

• Coordinated the rollout of operational workflow and scheduling systems across 20+ depot locations. • Facilitated change adoption, training sessions, and stakeholder communication during phased implementations. • Conducted structured progress reviews, resolving blockers before they impacted deployment schedules. • Maintained documentation for training, SOPs, and user knowledge transfer to support ongoing system use. • Facilitated operational feedback loops, enabling iterative improvements to system performance and user experience.

• Conducted structured requirement gathering and process documentation across distributed business and product teams. • Supported UAT planning, test coordination, and stakeholder feedback loops, ensuring clear acceptance criteria. • Reduced clarification cycles by 20% and achieved first - round stakeholder approval on final deliverables.

• Managed cross - department process improvement and workflow design projects across HR, finance, and business operations. • Built project communication rhythms, SOPs, and hand - off processes to support consistent execution and accountability. • Introduced automation and documentation standards that improved operational efficiency. • Reduced manual work steps by 50%, improved reporting visibility, and lowered operational cost by 25%. • Mentored new staff and promoted Agile adoption through training and workshops. • Led post - project reviews driving continuous improvement and knowledge sharing.

PMP, CSM