Directed end - to - end delivery of multiple concurrent enterprise level IFS Cloud and FSM projects across North America, ensuring successful execution from initiation through Go - Live and post implementation support achieving an average of 92% on time completion rate and maintaining budget variance under 5%. Managed project portfolios valued at $2M+, overseeing budgets, forecasts and EAC metrics to ensure fiscal compliance and accuracy. Partnered with clients as a trusted advisor to align on project outcomes with business objectives and governance models. Enhanced Developed PMO process templates, reducing reporting preparation time by 30% and improving team visibility. Fostered team and organizational growth by mentoring 3 junior PMs, increasing onboarding efficiency by 25%, and promoting hybrid delivery models (Agile and Waterfall) to optimize project adaptability and success.

Leading and managing multiple Salesforce CRM implementation projects Simultaneously, ranging from $100K to $1M. Translated client requirements, objectives, and goals into actionable project plans and defined project scope, schedule, and budget. Developed Improved client satisfaction by 15% through consistent stakeholder alignment and proactive issue resolution. Led cross - functional teams across 3 global regions, maintained project plans, budgets, and status reports. Collaborated with sales, account management, and product teams to identify new business opportunities and expand client relationships. Identified and resolved project issues and risks and developed contingency plans and change management processes to mitigate project delays and budget overruns. Working Partnered with PMO Director to launch a Project Management Community of Practice, improving delivery consistency across 20+ PMs.

Managed multiple Oracle NetSuite ERP Implementations with a combined project value exceeding $1M. Improved financial accuracy by 40% through standardized forecasting and reporting templates. Reduced post Go - Live issues by 30% by implementing proactive risk mitigation strategies.

Supported the Director of Finance by overseeing key account operations and providing multi - label support. Developed and documented detailed business use cases to support the implementation of SAP at the Montreal office, ensuring alignment between operational workflows and system requirements to improve process efficiency and data accuracy. Oversaw operations of 10+ staff and 200+ retail accounts, increasing customer satisfaction by 25%. Ensured quality of post purchase experience including enhancements to ordering tracking, return and exchange processes. Led proactive outreach and communication with top customers to encourage customer loyalty and increase sales.

Provided technical support to Canadian and American merchants to diagnose issues with POS hardware, e - commerce solution software and network troubleshooting on Windows, iOS, Android, Wi - Fi, 4G and Bluetooth platforms. Achieved high levels of productivity. Routinely exceed call - handling goals, closing an average of 45 calls daily (20% above quota) with a 75% first call resolution ratio and an average talk - time of 5.5 minutes, well below 8 - minute goal. Trained, developed and provided ongoing feedback and coaching on product knowledge, and selling skills to the team.

Lead the RFQ / RFP process, actively negotiated various contracts that resulted in savings, risk mitigation and ensured that all business and technical requirements were met to the satisfaction of clients. Managed $6 - 10M in annual procurement spend across 20 business units, achieving 15% cost savings. Executed strategies for direct materials by way of: Driving cost improvements, driving supplier quality and delivery improvements, and market testing strategic bid packages.