As Senior IT Program Manager at South Mill Champs, I led multiple technology programs aligned with business objectives, focusing on digital transformation, operational efficiency, and cross-departmental integration. I managed complex initiatives end-to-end, ensuring alignment between IT strategy, business needs, and stakeholder expectations. Key Responsibilities: • Directed a portfolio of IT projects, including infrastructure, cybersecurity, and systems integration initiatives. • Defined program roadmaps, governance frameworks, and performance KPIs to ensure consistent delivery standards. • Oversaw cross-functional teams and external vendors to execute projects within scope, schedule, and budget. • Utilized Jira Cloud, Azure DevOps, Smartsheet, Microsoft Project, and Power BI for planning, tracking, and reporting. • Led risk management, change control, and executive communication processes. • Drove Agile adoption and process optimization across the IT department. Key Achievements: • Successfully led the Cato Networks implementation program, enhancing connectivity and security across multiple sites. • Established standardized project management templates and reporting dashboards in Jira and Power BI, improving transparency and decision-making. • Reduced project delivery times by 20% through improved governance and team collaboration practices.

PMP at PMI, Scrum Master