• Respond to and resolve all IT support calls and emails for all FGS Global locations. • Provide IT support for employees both in - office and remote. • Track, maintain, and document all IT support requests, ensuring timely ticket closure and follow - up. • Escalate complex issues promptly and provide clear communication throughout resolution. • Maintain, configure, deploy, and repair computer and printer hardware, including supported smart devices. • Identify, diagnose, and resolve mobile and wireless service issues for partners, including configuration, setup, and troubleshooting of cell phones, tablets, and smartphones. • Manage onboarding and offboarding processes, including account provisioning, device setup, access management, and conducting IT orientation for new hires. • Set up and support daily video conferences (MS Teams, Zoom, Polycom, etc.). • Complete project tasks and provide updates during IT team meetings. • Maintain IT asset inventory across departments. • Perform vulnerability scans on end - user hardware to identify potential risks. • Report vulnerabilities, residual risks, and noncompliance issues to IT leadership and Security. • Issue IT change requests for new applications, software, or hardware as needed. • Monitor enterprise management platforms and system alerts. • Ensure employee compliance with IT policies and cybersecurity best practices.

• Tend to day - to - day IT issues including Wi - Fi maintenance, mobile device troubleshooting, password resets, Xerox printer maintenance, Apple TV / Smart TV, and projector maintenance. • Monitor and complete work orders through the Service Desk Plus ticketing system. • Facilitate company electronics and user profiles through Active Directory. • Install and manage desk phones, extensions, and paging systems throughout the campus. • Manage data, applications, and resources through the Intune Company Portal. • Provide technical support for smartphones, tablets, and other mobile devices. • Troubleshoot end - user performance issues for mobile hardware and applications.

• Provided software and hardware support for macOS users globally. • Troubleshot system - wide and user - specific macOS issues. • Performed password management, email setup, and configuration of macOS applications. • Resolved Mac hardware and power issues, including SMC and NVRAM resets. • Utilized macOS Recovery utilities and diagnostic tools to isolate and fix issues.

• Diagnosed and repaired iOS devices, Apple Watch, AirPods, Beats, and related software. • Provided high - quality customer service while mentoring technical specialists. • Documented user interactions and repair processes accurately.

• Provided customer service, transaction processing, and product setup assistance. • Assisted in installation of electronics in customer homes and maintained store standards.

• Provided technical support to students and faculty. • Installed, modified, and repaired computer hardware and software. • Maintained classroom technology including projectors and webcams. • Managed ShortTel phone systems and performed system diagnostics.