Technology, Information and Media
Active

Ngoc N

Director of Data Analytics & Growth

About Me

Work Pre - Approved MoM Letter of Consent | No Sponsorship & No Quota Impact Results - driven Director of Data Analytics with extensive experience in the high - growth internet industry. Expert in translating complex data into actionable strategies that drive market share growth, profitability, and operational excellence. Proven track record of building and leading high - performing analytics teams, establishing a data - driven culture, and delivering measurable business impact across APAC.

Jurisdiction

Singapore

Experience

Seniority LevelDirector
Years of Experience10-15 years
Current StatusActive
Director of Data Analytics & Growthfoodpanda APAC & Singapore (owned by Delivery Hero FWB: DHER)
2019 - 2024

Leadership in Data Analytics: • Built and scaled the data analytics function from a reporting team into a strategic partner • Established a robust data analytics culture, leading to 100% data - driven decision - making across functions. Market Strategy: • Initiated and conducted comprehensive market analyses to identify growth opportunities. • Defined methodology to measure market shares, deliver insights on market trends, and competitor activities. • Developed & executed tailored marketing strategies (channel mix, acquisition, incentives & pricing) • Achievements: Achieved a 15% YoY increase in net GMV, increased in 8ppts market share and profit growth. Growth Marketing: • Developed user segmentation models and employed predictive analytics (e.g., re - order probability, next best actions) to optimize customer targeting. • Implemented A / B testing strategies, doubling ROI through targeted audience engagement. Pricing Strategies: • Architected data - driven dynamic pricing strategies via intensive A / B testing, enhancing competitiveness & profitability. • Pioneered the "$1.99 Delivery Fee" campaign in Singapore, transitioning it from a company - funded initiative to a profitable co - funding model, driving a 10% top - line growth and generating $1M+ in monthly vendor funded revenue. Subscription & Retention: • Designed and validated subscription pricing models, proving them as a powerful retention tool with a 4x higher retention rate for subscribers versus non - subscribers through rigorous cohort analysis. New Business Development: • Drove a 13% topline growth for the Singapore region by launching new initiatives like grocery delivery & forging strategic partnerships with brands like DFI and Visa.

Business Intelligence ManagerLAZADA Vietnam (owned by Alibaba Group NYSE: BABA)
2018 - 2018

• Led a BI team to deliver advanced analytics and automated dashboards, providing actionable insights to marketing, finance, and leadership teams. • Spearheaded data science efforts for the 11 / 11 mega campaign, integrating deal hunting, teasing, and performance data to enhance business impact and post - event momentum

Education

Masters of Master of Global ManagementThunderbird School of Global Management,
2016 - 2017

Certification

Total Certifications1

Achieved a 15% YoY increase in net GMV, increased in 8ppts market share and profit growth., Hinrich Global Trade Leadership,

Skills

Core skills1
Languages2

Skills

Data Analysis, Big Data, Strategic Planning, Marketing, Profitability Analysis, Operational Excellence, Analytics, Big Data, Business Continuity Planning, Data Analysis

Languages

English
Vietnamese