Majid
With over 10 years of experience in IT Support and currently as an Operation System Support Specialist, I have developed a diverse skill set that includes expertise in Active Directory, Citrix, Intune, Linux, Robotics, SCADA, Jira service management, ServiceNow and process management. I have provided technical support services at various levels (L1, L2, L3) for major retailer clients worldwide, handling issues related to laptops, VPNs, networking, Active Directory, Intune, Citrix, and mobile devices using Incident Management service Jira and ServiceNow.
About Me
Jurisdiction
Pakistan | United Arab Emirates | Qatar
Experience
Product testing: Unit Testing: Customer Support: Testing of the newdevices with the intended features. UAT and Unit testing for new products (Software, hardware). Report the Bugs to the concerned team for fixing the issues. Product Verification: Verification and testing ofall the software and hardware issues after fixing.
I nstallations and building setup: Assets Management: Deployment ofthe new IT devices with all the Network Setup. IT devices and tools management to organize and up to date records. Remote Assistance: Data Centre Support: Work with Remote team and provide assistance and support to the RE. Customers DCs Support on the request and issues escalated through t - system.
Computerization: Technical Support: Computerization ofthe old modules into the new and online system. Support all the users and IT Equipment running smooth and healthy to update and connectwith servers. Data Base maintenance: Keep updated and storing the BISE central database system with newrecords and adding new and modifying existing forms according to the requirements.
Education
Certification
ITIL Foundation V4