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MA

Majid

Systems Support Specialist | Global IT Operations • Cloud Endpoints • Robotics | 10+ Yrs Enterprise Support

About Me

With over 10 years of experience in I T Support and currently as an Operation System Support Specialist, I have developed a diverse skill set that includes expertise in Active Directory, Citrix, I ntune, Linux, Robotics, SCADA, Jira service management, ServiceNow and process management. Certified ITI L V4 Foundation IT Service Management developed new processes for smooth communication without impacting live operations. I have provided technical support services at various levels (L1 , L2, L3) for major retailer clients worldwide, handling issues related to laptops, VPNs, networking, Active Directory, I ntune, Citrix, and mobile devices. As a System Verification Engineer, responsible for testing new devices, performing UAT and unit testing, and managing incidents and test cases through Jira. Strong leadership in training and mentoring cross - functional teams to build new processes for smooth communications and operations.

Jurisdiction

Pakistan | United Arab Emirates | Qatar

Experience

Seniority LevelMid-Senior level
Years of Experience10-15 years
Current StatusActive
OPERATI ONAL SYSTEM SUPPORT SPECI ALI STOcado Solutions AB Sweden
2021 - Present

Product testing: Unit Testing: Customer Support: Testing of the newdevices with the intended features. UAT and Unit testing for new products (Software, hardware). Report the Bugs to the concerned team for fixing the issues. Product Verification: Verification and testing ofall the software and hardware issues after fixing.

I T FI ELD ENGI NEERNorr I CT Consultancy Sweden
2015 - 2018

I nstallations and building setup: Assets Management: Deployment ofthe new IT devices with all the Network Setup. IT devices and tools management to organize and up to date records. Remote Assistance: Data Centre Support: Work with Remote team and provide assistance and support to the RE. Customers DCs Support on the request and issues escalated through t - system.

ASSI STANT COMPUTER SECTI ON OFFI CERBoard OfSecondary Education Mardan
2006 - 2011

Computerization: Technical Support: Computerization ofthe old modules into the new and online system. Support all the users and IT Equipment running smooth and healthy to update and connectwith servers. Data Base maintenance: Keep updated and storing the BISE central database system with newrecords and adding new and modifying existing forms according to the requirements.

Education

Masters of Computer ScienceMid Sweden University Sundsvall Sweden
2011 - 2015
Masters of Computer ScienceKohat University of Science & Technology Pakistan
2003 - 2005
Diploma of Post Graduate Diploma in ITSkill Development Council Peshawar Pakistan
2002 - 2003
Degree of Computer ScienceUniversity of Peshawar Pakistan
2000 - 2002

Certification

Total Certifications1

ITIL Foundation V4

Skills

Core skills1
Languages4

Skills

Active Directory, Active Directory, Endpoint Management, Data Centers, Team Leadership, Microsoft Windows, Apple IOS, Android Development, Computer Networks, Software Deployment

Languages

Swedish
English
Urdu
Hindi