Felix Del Nogal Sanchez
Hands-on IT Lead with extensive experience in infrastructure, cloud, and IT operations. Proven track record in data centers, office relocations, AI-powered monitoring, and enterprise support delivery. Combining hands-on technical execution with strategic service delivery leadership, ensuring that IT not only works but drives business value through continuity, efficiency, and user satisfaction. Recognized for delivering large-scale projects on time and within budget, such as a Tier 3 Data Center with APC Schneider infrastructure and a USD 2M IT deployment in Puerto La Cruz for Chevron LABU.
About Me
Jurisdiction
Experience
• Delivered IT services for enterprise clients including IFF Asturias, Corteva, and Teva Pharma Spain. • Contributed as part of the local coordination team for the IFF Asturias office relocation, supporting 350 users and 320 workstations, and deploying 11 videoconference rooms and huddle rooms; delivered with no business disruption. • Managed O365, Intune, SolarWinds, Zabbix, and CrowdStrike; handled inventory and hardware refresh. • Applied Nexthink analytics to monitor 360 laptops during Windows 11 migration, enabling proactive support planning and reducing incidents by 40%. • Ensured 98% on - time delivery of IT services and 95% SLA compliance, maintaining customer satisfaction above 90%.
• Secured funding and managed budget for the launch and ongoing operation of a franchise retail store. • Oversee infrastructure setup, staff recruitment, business planning, and daily operations. • Currently leading process automation and implementing AI solutions for administrative efficiency. • Develop sales and digital marketing strategies, ensuring customer growth and business sustainability
• Delivered the new office IT infrastructure in Puerto La Cruz, Venezuela, for Chevron Latin American Business Unit (LABU), a USD 2M project including cabling, data center, telecom rooms, videoconference rooms, monitoring tools, and security systems; delivered on time, within budget, with zero incidents, and no business disruption. • Oversaw the migration to NetApp storage, coordinating with global vendors to expand capacity by 120% and improve backup efficiency by 95% across Venezuela and Trinidad; achieved 30% cost savings. • Directed the design and implementation of a Tier 3 Data Center, securing 99.9% uptime with new UPS systems, redundant power infrastructure, and APC Schneider – based cooling. • Coordinated the implementation of the Service Delivery model for Chevron LABU in Venezuela, aligning local IT resources with new ITIL - based standards, gathering user requirements, and driving engagement to ensure 100% user adoption of the new processes. • Coordinated teams of up to 20 technicians and multiple global vendors.
Provided technical support for 800 users; assisted in server and telecom administration.