Administered remote desktop services, configured and troubleshooted Microsoft Office, and managed active directory. Provided technical support for Azure site recovery, ERP systems, and Windows deployment for end - users. Managed email exchange servers, file servers, and other essential infrastructure for high availability.

Operated and tested Electronic Control Units (ECUs), ensuring high quality and compliance with standards. Assembled components and managed automated assembly lines for surface - mounted electronics manufacturing. Enhanced machine programming and setup efficiency, reducing production downtime by 15%.

Coordinated the delivery of medical supplies and prescription medications, ensuring timely and accurate distribution to customers. Interfaced daily with internal and external stakeholders to ensure service excellence. Resolved logistic and IT related issues efficiently, supporting continuous service operations.

Managed the operational performance of P1 / P2 incident management for all Swedish airports. Facilitated customer communication regarding P1 / P2 impact and resolution, ensuring transparency and prompt updates. Identified and resolved incident management bottlenecks, reducing incident response time by 20%. Ensured that customer satisfaction pain points were addressed by improving service standards and incident management processes.

Provided onsite technical support for Office 365 end users and managed Microsoft Cloud (Azure, Office 365). Assisted in ERP and Azure site recovery, improving system uptime by implementing backup solutions.