As a Client Onboarding Specialist at Pharmbills, I manage the full contractor lifecycle - from pre-hiring and onboarding through training, team management, and client support. I collaborate with clients to define role requirements, coordinate technical setup, and oversee tailored training programs to ensure new hires are set up for success. In addition to monitoring performance and leading improvement plans, I maintain close communication with clients, providing feedback, reports, and process improvement suggestions. I also develop transition and offboarding plans, promote team leads, and support additional client and internal projects.

I was responsible for leading and supporting a group of contractors, ensuring smooth day-to-day operations and high-quality service delivery. This included monitoring performance, providing guidance and coaching, aligning priorities with client expectations, and serving as the main point of communication between the team, supervisors, and clients.

In this role, I was responsible for maintaining clear and professional communication with customers and service providers via phone and email, ensuring that inquiries and requests were handled promptly and accurately. I managed the full invoice process - from receiving and verifying invoices to reconciling payments - while maintaining accurate records and documentation.