RWS Group - Various AI Data Annotation projects (audio and visual) include tasks of pairwise comparisons, counting tasks, and object tagging tasks, which may include audio, video, and/or images as content, or data collected. IFF Research - Various studies for UK Regulatory bodies and Government (CITB, DfE, DWP etc), getting past GK’s, persuading B2B decision makers to take part in relevant research over the phone. Overcoming the usual objections. Individual and team targets. Odondo - First line support for E-commerce brands. High volume of B2B and B2C calls and ticketed enquiries (Zendesk), website and live chat. Create B2B accounts and conduct Companies House/KYC checks. Use Shopify for anything customer payment related. Liaise with third parties to amend/cancel orders/bookings. Complaint handling (escalating if necessary). Train and mentor new starters. Tasked with analysing and improving the clients’ internal processes. Software - Shopify, VMware, AWS.

Conducting software demonstrations (via Teams/Zoom etc) to sell LMS packages to UK & International Schools, Colleges and Trusts. Generating new business by outbound calls and qualifying and closing inbound leads. Onboarding clients, including creating workflows, admin rights and bespoke Loom training videos. Ongoing account management, conducting client ‘health checks’, to ensure maximum user engagement, contract renewals and MRR. Monthly client meetings and strategic, data-based performance reviews (incorporating CSAT surveys). Middle man between client and company. Software - HubSpot, Slack, Teams, Confluence. £20k target pm.

Sell monthly Subscription (MRR) and multi-year licence VM Backup software, Office 365 Backup to MSP’s and Partners based in the US (200-250 live Accounts), as well as working with distributors. Ensure these partners are working through our different partnership levels (Bronze, Silver, Gold) in order to bring in more revenue. Develop account strategies and marketing campaigns with partners, monthly performance reviews. Conduct online software demo’s and webinars. Convert free trials to subscriptions/licences. Negotiate renewals. Onboard new partners and ensure maximum engagement. First line software support, including assisting users with platform and portal issues, general troubleshooting, escalating to Tech Support. Typical customers - IT Managers/Consultants, Network Admins, MSP’s. Software used - Salesforce, Power BI, Confluence, MS Office.

Generate outbound sales and convert high volume inbound B2C and B2B leads, for professionals looking to up-skill within various levels of Digital Marketing. Consultative sales with decision makers across EMEA and North America. Upsell students/companies to higher level courses. Account managed B2B clients. Source and then manage new global partners. I also gained extra business by creating my own bespoke Marketing campaigns and collaborating with a local Recruitment Agency, to offer students potential roles within the industry, if they purchased a course from me. Target - €20k pm.