● Manage the scheduling of new and established patients in compliance with providers’ availability. ● Ensure accurate data-entry of patient demographics, insurance eligibility, and referral information within EHR and PM systems. ● Act as a key point of contact for patients through phone, email and text messages, delivering clear and empathetic guidance regarding the intake process, and ensuring all necessary information is in place prior to consultations. ● Support escalation of urgent medical concerns and facilitate information flow between departments to maintain continuity of care. Tech Stack: Veradigm PM (Practice Management software), Veradigm EHR (Electronic Health Records), Ring Central (phone/chat), Phreesia, Microsoft Office Suite, Google Workspace, Outlook and Teams.

● Schedule and coordinate pain management outpatient procedures and pre-operative workflows across multiple Ambulatory Surgery Centers. ● Data-entry patients demographics and insurance information along with procedures specifications in the Ambulatory Surgery Centers system for clinical staff. ● Serve as liaison between patients, providers, and administrative staff through phone, email or text messages, to ensure compliance with financial, insurance, and clinical prerequisites. ● Monitor and follow up on authorization statuses, clearances, and transportation needs to facilitate seamless procedures scheduling reaching out to patients via chat or phone call. Tech Stack: Microsoft Excel, Intergy PM (Practice Management software), Microsoft Dynamics 365 (Customer Relationship Management), HST pathways (ASC specialized software), 3CX (phone), SimpleTexting (chat), Lyft (transportation scheduling), Microsoft Office Suite, Outlook and Teams.

● Guarantee timely data-entry of patients demographics and insurance information coming from referrals to complete new patients registration. ● Oversaw the intake and routing of referrals and medical documentation, ensuring complete and accurate records are distributed across appropriate clinical and administrative channels. ● Maintain up-to-date patient data in practice management systems, verify insurance coverage, and work closely with referring offices to retrieve missing or incomplete information. Tech Stack: Microsoft Excel, Intergy PM (Practice Management software), Microsoft Dynamics 365 (Customer Relationship Management), 3CX (phone), SimpleTexting (text messages), Microsoft Office Suite, Outlook and Teams.

● Schedule, reschedule, cancel and confirm appointments via incoming and outgoing calls, and email other departments per patient’s request (medical assistants, billing, ASC, personal injury, workers compensation). ● Data-entry new patients information through phone assistance. ● Review, submit and update medical records and insurance information for validation before the first consultation visit. Tech Stack: Microsoft Excel, Intergy PM (Practice Management software), Microsoft Dynamics 365 (Customer Relationship Management), 3CX (phone), SimpleTexting (text messages), Microsoft Office Suite, Outlook and Teams.

● Build rapport with potential clients. ● Update contact information (company name, phone, address, e-mail and manager). Tech Stack: Microsoft Office Suite and Gmail.