• Led Enterprise Applications function for a $4B credit union with 650+ employees that served 450,000+ members across the US, managing a team of 45 across engineering, data, digital systems, and corporate business systems support (Salesforce CRM, Workday ERP/HRIS, Core Financial, integration layer, etc.). • Unified multiple teams under the Enterprise Applications function to strengthen capabilities in software engineering, data engineering, and digital banking development & support, while directing over 40 technical debt reduction projects that reduced vulnerabilities, cut support time by 40+ hours per week, and decreased data pipeline outages by 90%. • Designed and implemented “innovation program” to facilitate collaboration and continuous improvement, which resulted in development and implementation of dozens of projects that improved efficiency and quality in AWS serverless architecture and reduced API and microservices development time by over 50%. • Collaboratively defined and implemented a Business Analysis methodology and hired 3 business analysts in Enterprise Applications to address this critical business need that was previously unfulfilled, resulting in improved customer satisfaction and a reduction in cycle times for development requests of 20%. • Defined 1-3 year enterprise application and digital transformation strategy; spearheaded a multi-year technology roadmap aligned to business strategy driving ROI-focused application modernization. • Championed AI/ML adoption across enterprise systems to increase engineering efficiency, productivity, and automation (ChatGPT, AWS CodeWhisperer, Claude.ai, Copilot), to improve compliance, and to support member experience initiatives. • Built and led cross-functional Product Teams for internal and external applications (Salesforce/CRM, Financial Core, Platform Engineering, Lending Platforms, etc.) and established framework including Agile, DevOps, and CI/CD practices, formal governance, lifecycle management, and portfolio prioritization processes to drive business strategy alignment, KPI, metrics, and vendor & operations management.

• Directed IT and PMO strategy for a $350M health insurance provider supporting 55,000 members. • Led contract negotiations and vendor management for critical systems, reducing telecom and compliance project costs by $240,000. • Implemented Nutanix/XiLeap hybrid cloud infrastructure to strengthen scalability and resiliency; avoided $400,000 in new infrastructure costs.

• Led statewide IT strategy, operations, and Enterprise PMO supporting 6,200 employees across 26 regional offices and seven health care institutions in a shared services structure across state and county agencies. • Directed 130+ staff across software development, infrastructure, data warehouse and analytics, information security, project/program management, product management, tech support, and service delivery. • Provided executive oversight and direction for large-scale enterprise transformation projects including Cerner EHR, PeopleSoft ERP, Office 365 cloud services migration, and Enterprise VoIP implementation. Utilized ADKAR methodology to manage organizational change and communications. • Collaboratively managed application portfolio with business owners, prioritized rationalization and modernization initiatives for 80+ internal and external customer-facing in-house developed applications. • Managed $28M in IT capital and operational budgets, aligning resources to enterprise priorities. • Developed IT GRC framework and established the Information Security Team, hiring the organization’s first CISO to help ensure compliance with state and federal regulations, HIPPA/HITECH, and HITRUST.

• Directed IT strategy and services for a $500M health insurance organization serving 125,000 members. • IT sponsor for Epic Systems implementation, coordinating infrastructure and integration with UW Health. • Served as Information Security Officer, overseeing HIPPA/HITECH compliance and audit readiness.

Artificial Intelligence: Business Strategies and Applications Certificate

UC Berkely Executive Education

2025

Masters Certificate in Project Management

University of Wisconsin Management Institute

2000