• Strategic Advisor to Group CIO | Head of IT PMO & Risk Governance • Acted as strategic partner to Group CIO and senior leadership, shaping a 5-year tech roadmap aligned with retail growth and operational excellence. • Provided ongoing strategic advisory to executive stakeholders across regions to align transformation objectives with business priorities. • Established group-wide PMO overseeing 80+ initiatives across infra, apps, and risk domains. • Designed KPI dashboards and RACI model, reducing executive decision cycle time by 30%. • Implemented ISO 27001- and ISO 31000-aligned risk management processes. • Fostered alignment and transparency across business units and technical teams.

• Acted as senior advisor to client executive teams on cloud transformation (Azure, GCP), security, and operational excellence, aligning initiatives with strategic business objectives. • Directed and governed IT project portfolios for assigned accounts, ensuring visibility, transparency, proactive risk mitigation, and delivery excellence across implementation and upgrade programmes. • Established and enforced PMO governance standards, methodologies (PMI, Agile, Hybrid), and tools, embedding best practices and driving continuous improvement. • Led and coached project managers, fostering a culture of accountability, empowerment, and knowledge sharing while ensuring cross-functional alignment with client goals. • Managed programme budgets, forecasts, and P&L, delivering cost efficiency, value realisation, and operational stability through successful transitions and transformations.

• Acted as IT strategy advisor to senior management, translating operational challenges into targeted digital initiatives. • Modernized cloud operations across multi-cloud platforms (Azure, GCP); enabled 100+ automated deployments/month. • Established Cloud Operations Centre, reducing incident volume by 25% YoY. • Managed €10M IT budget; optimized vendor contracts delivering 15% savings. • Promoted agile service delivery across business and technical stakeholders.

Served as senior customer advisor in a €45M transformation and transition outsourcing engagement. • Delivered €45M P&L and led a team of 250+ in a first-gen outsourcing T&T program. • Improved SLA compliance from <95% to 99.95% within 12 months. • Initiated hybrid cloud adoption and embedded DevSecOps principles.

• Collaborated with global IT executives to align infrastructure strategy with corporate objectives. • Directed design and operation of 6 strategic datacentres across 3 time zones. • Oversaw Infra SOX controls and €30M hosting budget. • Led infrastructure consolidation achieving 20% cost savings.