Working with a respected data management consultancy, devising data governance standards and operating models for one of the 'big 4' accounting firms in a client facing lead capacity. Also Board Director and Treasurer for successful community theatre, Deep Cove Stage Society. Open for other fractional Board opportunities.

Leading a team of up to 250 to provide risk and control based operations and (1B) oversight to the business in managing operational risk across the enterprise, in Canada as well as within the Americas and Globally. Board Director for 5 subsidiaries. Key advisor to HSBC Bank Canada and Wealth & Personal Banking executives. Following the acquisition by RBC, from Apr 2024 Eleanor led the development of the Regional Banking risk register and controls framework for RBC Canada.

Leading a team of c80-100 people in Vancouver to deliver a wide range of services to countries and their customers across the globe. Scope included oversight of key compliance related activities, such as sanctions screening for all customers, accounts and Users in HSBCnet globally, on-screen restrictions and IP blocking. Also managing key regulatory risk issues, such as internet banking security practices and cross border data sharing. The role also included key global operations/controls including Fraud Operations (24 x 7), reference table management; staff user access management; controls for use of HSBCnet by HSBC departments worldwide; information and training materials for staff and customers; Business Production Support (24 x 7); ‘Americas’ Helpdesk, providing customer training and support to clients across North and Latin America. In addition, functional responsibility for c600 FTE in Global Resourcing within the HSBCnet Centre of Excellence; providing service to customers across the world. Role involved managing budgets in excess of USD15m and obtaining payment from over 90 business partners across the globe, with related governance and tax requirements.

Leading a business programme of projects to dramatically improve the client experience (including on-boarding and ongoing service), including development of technology driven enhancements to the tools used by service agents as well as self-serve functionality for customers. In 2010, led the development of the global Target Operating Model for Client Management in Payments and Cash Management.

Varied role reporting to Global Head of GTB and COO, GTB. Responsible for developing GTB’s Balanced Scorecard, strategic review of the global wholesale Banknotes business, Risk & Control function for GTB globally - including Basel II, SOX, preparation of presentations to regulators, investors and clients as well as internal communications roadshows

Progressive and wide ranging experience including retail and commercial branch management, lending, sales, process engineering, policy and procedure creation. Highlights include: Head of Customer Relations for Midland Bank and workstream leader for transition from Midland to HSBC.

Fellow

Chartered Institute of Banking (now The London Institute)

1996