Key Responsibilities: • Drive customer retention and expansion for ConsentManager's privacy compliance SaaS platform in the Polish market, achieving 60% growth in customer lifetime value through strategic account management and upselling initiatives. Maintain full accountability for customer health metrics, NRR (Net Revenue Retention), and churn prevention strategies. • Lead and develop a team of 6 Sales Representatives, implementing scalable onboarding processes, adoption programs, and customer engagement strategies that maximize product utilization and satisfaction. Managed distributed team remotely, leveraging digital collaboration tools to ensure consistent customer experience and seamless support operations. Key Achievements: • Achieved break-even within 1.5 years by implementing a targeted B2B sales strategy, resulting in a 60% revenue growth and solidifying the company’s position as a market leader in privacy compliance. • Secured contracts worth over €2 million with major clients in financial services, pharmaceuticals, and e-commerce, consistently exceeding sales targets and driving long-term business success.

Key Responsibilities: • Led customer success strategy for B2B cybersecurity solutions portfolio, managing a team of 8 Customer Success Managers to maximize customer value realization and drive product adoption across enterprise accounts. Ensured alignment between customer objectives and platform capabilities to achieve mutual business goals. • Managed and expanded strategic accounts across finance, energy, and production sectors, building trusted advisor relationships while monitoring customer health indicators and usage patterns to identify growth opportunities and prevent churn. • Established and implemented scalable customer success frameworks including onboarding protocols, adoption playbooks, and quarterly business reviews that drove sustainable account growth and long-term customer partnerships. Key Achievements: • Increased annual revenue by 2 million PLN through targeted strategies. • Maintained 95% gross retention rate across enterprise portfolio while achieving 15% market penetration in SIEM implementations through successful customer advocacy and reference programs.

Key responsibility: Led IT sales across European markets, developing strategic plans and managing high-performing team. Built strong client relationships ensuring tailored solutions while collaborating with cross-functional teams to align sales strategies with business objectives. Key Achievements: • Increased annual revenue by 25% expanding into 5 new European markets, securing €4M+ in contracts • Achieved 40% market share growth in key sectors through strategic sales implementation • Established major client partnerships resulting in 20% increase in repeat business and improved retention • Led team to exceed targets by 20%, delivering record-breaking performance contributing to company growth

Key responsibility: I launched and led the company’s operations in Poland, driving market penetration and revenue growth. I held full P&L responsibility surpassing revenue goals and consistently delivering profitable growth. I developed and executed sales strategies targeting key industries such as finance, retail, and pharmaceuticals. I recruited, trained, and managed a high-performing sales team of 6, building strong client relationships and delivering tailored solutions to meet specific needs. I conducted market research to identify growth opportunities and stay competitive. Key achievements: • Successfully established the company as a leading provider in the Polish market, achieving break-even within 1,5 years. • Increased market share by 60% by securing high-value contracts with major clients across key industries. • Led the sales team to exceed targets by 30% contributing significantly to overall company growth.

Drove sales operations for telecommunication solutions across the CEE region, contributing to significant market growth. Executed targeted sales plans, increasing regional revenue by 80% and consistently exceeding sales targets by 30%. Built and maintained strong client relationships, ensuring the delivery of effective telecommunication solutions.

Managed key corporate client relationships by delivering tailored telecommunication solutions, resulting in a 30% increase in client satisfaction and fostering long-term partnerships. Negotiated and secured large-scale contracts worth up to 10 million PLN, significantly boosting client loyalty and driving revenue growth. Collaborated with technical teams to ensure timely project delivery, leading to a further 30% rise in customer satisfaction. Provided sales forecasts and performance insights, optimizing strategy and consistently exceeding sales targets by 20%

PRINCE2

APMG International

2015

Agile PM Foundation

APMG International

2015

Credential ID: 03900982-01-YT21