• Delivering exceptional customer service via phone, email, and live chat, resolving travel enquiries efficiently and professionally. • Assisting with booking changes, cancellations, and special requests while ensuring accuracy and compliance. • Handling complaints and escalations with empathy, maintaining high customer satisfaction levels. • Supporting customers during flight disruptions by providing timely updates and solutions. • Accurately recording interactions in CRM systems to ensure consistent service quality. • Meeting performance targets for call quality, response times, and customer satisfaction scores. • Managed customer accounts, ensuring seamless travel experiences worldwide.

• Managed full 360 recruitment lifecycle, from business development to candidate placement. • Built and maintained strong client relationships through proactive business development and account management. • Partnered with hiring managers to refine recruitment strategies and align hiring needs with business goals. • Analysed recruitment metrics to identify trends and improve process efficiency. • Conducted thorough candidate assessments to ensure both technical capability and cultural alignment. • Executed targeted sourcing and outreach campaigns to attract high-calibre talent within niche markets.

I was hired for a 1 year project – to build a recruitment department (Lysis Recruit) from scratch for a Financial organization specializing in outsourcing Financial sector talent (Tech & Compliance) to large banking institutions such as BNP Paribas, Credit Suisse, Barclays and much more. • Responsible for the full recruitment cycle, from job intake to placing the candidate • Business development • Client account management • Candidate tracking & management • Facilitated seamless onboarding processes for hired candidates promptly. • Managed client relationships to ensure satisfaction and retention rates. • Conducted market analysis to advise clients on recruitment strategies. • Developed tailored recruitment campaigns to attract specialised candidates

• Sourced top IT talent via innovative recruitment strategies daily. • Managed client relationships to ensure satisfaction and successful hires. • Conducted in-depth interviews to assess candidates' technical skills. • Developed recruitment plans to align with clients' organisational goals. • Tracked recruitment metrics to optimise sourcing and selection processes. • Coaching and training junior recruiters