Managed a $60M+ portfolio, implementing KPI dashboards and performance reporting frameworks to enhance visibility and decision-making • Generated revenue growth by securing client reorders for international clinicians, exceeding 175 in 2025. • Led client contract renewals and new client agreements, securing recurring revenue through strong, strategic relationships. • Oversaw full-cycle operational strategy across Recruitment, Credentialing, Immigration, Deployment & Case Management. • Delivered reoccurring reports at corresponding client meetings, plus quarterly on-site reviews to discuss best practices, industry trends, financial performance, and anticipated forecast needs. • Led workflow redesign initiatives, improving deployment speed and reducing process bottlenecks. • Developed forecasting models to project throughput, revenue, and staffing needs. • Improved client onboarding efficiency by introducing refined workflows and structured protocols. • Led pre-sales and post-sale workshops to assess customer needs, position solutions, and deliver onboarding, training, and issue-specific sessions that drove adoption and long-term success.

Built and launched the LEAP credentialing database, improving license tracking, accuracy, and workflow efficiency. • Established and led the credentialing function, creating compliance-aligned frameworks meeting NCQA, CMS, and state standards. • Acted as primary liaison for major healthcare systems, boosting satisfaction through proactive communication. • Developed standardized reporting templates to enhance visibility and consistency across account management. • Partnered with HR and clinical teams to align staffing and credentialing with operational needs. • Created SOPs, training materials, and onboarding frameworks that strengthened team performance and supported scalable growth

Directed end-to-end credentialing operations for healthcare professionals, ensuring compliance with Joint Commission, state, and federal standards. • Oversaw I-9/E-Verify processes, licensure monitoring, sanctions checks, and audit-ready documentation across the clinical pipeline. • Strengthened communication and alignment between clinical leadership, regulatory agencies, and credentialing teams to support timely onboarding and maintain continuous compliance. • Enhanced accuracy, workflow reliability, and cross-functional coordination to ensure a consistent, scalable credentialing process across the organization

Directed new client onboarding and credentialing operations, leading a team of 15 revenue cycle professionals handling physician enrollment and hospital privileges nationwide. • Oversaw credentialing, primary source verification, and provider data management while implementing standardized onboarding initiatives for new and existing clients. • Developed corporate SOPs, policies, and compliance fra

Managed international client accounts with a strong customer success focus, overseeing operational workflows related to claims, compliance, and provider coordination. • Directed processes that supported cross-border healthcare operations, ensuring service accuracy, timely issue resolution, and adherence to regulatory requirements. • Strengthening provider and client relationships through structured communication, data-driven updates, and proactive problem-solving. • Improved end-to-end operational efficiency by building scalable support models to ensure consistent, high-quality service delivery for international client groups.