Manufacturing
Professional Services
Technology, Information and Media
Utilities
Financial Services
Active

Michal S

Program Director / Operations Director

About Me

As a transformation and delivery manager with over 30 years’ experience from Sales, Marketing, Change management and Operations with background in both international start-ups and blue-chip organizations in EMEA (London and Prague) who can work as an individual contributor as well as a line manager of a medium size team (20-50 FTs), I am results orientated, driven person that excels in connecting and leading diverse, global teams to solve customer or company complex challenges. With current technical exposure and certifications in Project Management, Scrum, cloud-based technology, PHP, JavaScript, SQL and HTML, I am confident that I can manage not only business analysts and project managers, but also developers whom I can help better estimate their delivery times. I am energized through learning, collaboration and expanding my intellectual and cultural horizon. I drive results through my abilities to identify and articulate problems in plain language and develop innovative yet pragmatic strategies and solutions. I am often called upon to initiate or course correct high priority company transformations and delivering end to end solutions designed to maximize marketing, sales or service performance and strategy.

Jurisdiction

Czech Republic

Experience

Seniority LevelDirector
Years of Experience20+ years
Current StatusActive
Associate ManagerAccenture
2021 - Present

01/25 – 10/25 Client: Volkswagen Group – role: Delivery Lead for Audi • Managed implementation of Salesforce Service Cloud while facilitating and coaching team of 10, also participated in the pre-sale activities for VW / DX One and other players on the market (ČEZ, eg.d, Škoda Digital) 05/24 – 11/24 Client: Asahi – role: Business Analyst • Participated on the transformation project – migration to SAP4HANA – reviewing the data management landscape and preparing for a migration mapping and optimisation 05/23 – 04/24 Client: General Electric – role: Agile Scrum Master • Implemented eCommerce site based on B2B lightning components while facilitating and coaching a team of 18 06/2022 – 04/2023 Client: National Nederlanden – role: Agile Lead of BA and Tester Team • Managed the team of 5 BAs and Testers during the implementation of Customer 360 on Salesforce (Sales and Service Clouds) 04/2021 – 05/2022 Client: Adecco – role: Agile business Analyst and Tester / Deputy Stream Lead • Analyzed requirements for Salesforce Sales and Service Cloud, created user stories and tested the solution

Skills

Core skills0
Languages3

Languages

English
English (British)
Czech