• Defined and implemented the IT Governance model for Agile and Waterfall initiatives. • Supervised a team of Project Managers ensuring quality, compliance, and strategic alignment across the portfolio. • Program Manager for the core systems Digital Transformation program (budget €15M): business case, contracts, roadmap, KPIs, stakeholder management. • Improved process maturity, standardized delivery frameworks, and strengthened PMO capabilities Technologies: Azure Cloud, DevOps, Clarizen Planview

• Collaborated with Intesa Sanpaolo’s Marketing division to gather requirements and ensure alignment between business needs and digital solutions. • Produced functional documentation, technical specifications, process descriptions, and system enhancement analyses. • Provided IT support and contributed to front-end development using HTML, CSS, JavaScript, Adobe AEM. • Performed process modelling, requirement validation, user-flow analysis, and digital experience optimization. Technologies: Adobe AEM, HTML, CSS, JavaScript, CMS, Confluence, Jira

• Led Microsoft Dynamics CRM projects in enterprise environments, managing distributed teams using Agile/Scrum methodologies. • Oversaw full delivery lifecycle through Azure DevOps (Boards, Repos, Pipelines). • Managed governance, planning, sprint execution, releases, and quality control. • Coordinated stakeholders and ensured the technical and functional quality of CRM solutions and integrations. Technologies: Azure Cloud, Azure DevOps, CRM Dynamics, .NET

Clients: Vodafone UK – Sony – CNH Industrial – Intesa Sanpaolo – Mediolanum Bank Key Projects: • Demand Manager – Vodafone UK (Transmission & Transport ICT – Northern Region) • Test Manager – Sony (New Sony website – strategy, end-to-end testing, defect management, quality governance) • Project Manager – CNH Industrial (Global Parts & Service Warehouse Management System) • Project Manager – Intesa Sanpaolo (New Mediocredito Italiano website – CMS implementation) • Project Manager – Mediolanum Bank (“Anti-Money-Laundering Regulation” project: Java customizations enabling customer data identification and verification; technologies: Java, SOA, ETL Power Informatica, Liferay) Responsibilities: • Applied Agile and Waterfall methodologies • Project planning, plan reviews, risk & issue management, dashboards, and project status meetings. • Led daily stand-ups, sprint planning, sprint demos, retrospectives. • Full Test Management: test strategy definition, test coordination, Quality Center governance, defect management. • Budget management, cost tracking, WBS creation, PRA, and reporting. Technologies: Java, Oracle, J2EE, CMS, Photoshop, CSS, HTML, WOS, CLICK, CRM, SAP PP/MM, Primavera P6, Jira, Confluence, Azure DevOps Team Leader Help Desk Tecnico II livello - IBM 2006 - 2009 • Managed the organization and technical operations of Level II support services for major international clients (CNH, L’Oréal, Fiat). • Led multilingual, technically skilled teams, improving SLA compliance and operational KPIs. • Performed technical assessments for onboarding and integrating new clients into IBM’s support ecosystem. • Conducted documentation reviews of customer infrastructures (systems, networks, software) and provided technical improvement recommendations. • Delivered advanced technical support, coordinated escalations, and provided training to support teams. • Managed project milestones (SAL), deadlines, reporting, and planning with department management. • All activities were tracked and documented using Remedy. • Daily use of English, French, and Spanish. IT Manager – PICTET Bank 2005 - 2006 • Managed IT and logistics for four Italian branches, overseeing the entire technological infrastructure. • Supervised networks, systems, VPN/WLAN, server environments, hardware assets, IT procurement, and vendor management. • Defined and controlled the IT budget, managed contracts, and planned technological investments. Technologies: Windows Server, Active Directory, Lotus Notes, NTFS security, HP storage, Nortel network devices

SAFe 5 LPM - Lean Portfolio Management

SAFe

2021 - 2024

SAFe® 5 Scrum Master

SAFe

2023 - 2024

SAFe® 5 Advance Scrum Master

SAFe

2021 - 2024

SAFe® 5 Agilist

SAFe

2021 - 2024

Professional Scrum Master™ I (PSM I)

Scrum.org

2012

Credential ID: 714809