Canada
As a DCX Project Manager, I managed end to end digital customer experience initiatives, aligning cross functional teams to streamline processes, enhance user journeys, and deliver measurable operational improvements. Strengthened platform security by resolving penetration testing vulnerabilities and reducing critical risks across key customer facing systems. Reduced attack exposure by implementing WAF updates, BOT Manager protections and Layer 7 DDoS controls. Delivered major initiatives on time and within budget, improving payment acceptance and price plan accuracy for customers. Launched high impact programs, enhancing consent management and supporting major product releases across multiple business units. Improved account security and reduced fraud by deploying reCAPTCHA Enterprise and strengthening password security standards.
PMP
PMI
2008
Credential ID: 1222897
CISSP
ISC2
2025
Credential ID: 2460180