• Developed strategic product roadmap for Membership Software Development Team, translating vision into timely product iterations and MVPs through stakeholder collaboration • Created Epics and refined User Stories, enhancing development clarity and execution efficiency across DEV and QA teams • Led data modernization initiative for new membership application, guiding cross-functional team through technical transformation • Designed and delivered end-user training programs, including eLearning modules, to drive application adoption and proficiency • Managed end-to-end product development lifecycle, budget, and risk while maintaining scope alignment with business objectives

• Achieved 22% productivity increase over six months by leading enterprise-wide automation deployment between JIRA and ServiceNow • Executed application rationalization effort, reducing application stack from 3,318 to 409 within one year, significantly lowering technical debt • Served as Product Owner for four EUC teams (MDM, Collaboration, Desktop, VDI), managing product backlog prioritization across multiple projects • Led cloud migration initiatives for EUC applications to AWS/Azure and implemented INTUNE deployment as part of Agile transformation • Managed EDI devices and network infrastructure across warehouses, distribution centers, and fuel locations during merger integration

• Established professional services group for financial services support, introducing Agile practices and deploying Atlassian suite organization-wide • Established strategic partnerships with Microsoft, VMware, and Amazon to broaden service offerings and extend market presence • Orchestrated development of elite technical services team, transforming project management strategies through Agile integration • Collaborated with leadership to create systematic work intake models for project initiation and resource distribution • Standardized Master Service Agreement documents and pricing policies, ensuring consistent customer interactions

• Built and led SAFe Agile teams across onshore, nearshore, and offshore locations, supporting 80,000+ users and 300,000+ devices globally • Owned global operations for six EUC teams: MDM, Modern Desktop, Virtual Workspace, Software Distribution, Image Deployment, and Endpoint Management • Spearheaded enterprise-wide Agile transformation, enhancing efficiency and reducing costs globally through methodology adoption • Led Autopilot deployment and data modernization across multiple environments, overcoming technical challenges for smooth implementation • Updated GIS standards to enable software deployment to mobile facilities worldwide, including ships, oil rigs, and vehicles

• Pioneered Chromebook and Workspace 1 proof-of-concept initiative that drove infrastructure improvements and a savings of $65k per annum. • Established and led automation team defining ITSM tool integrations (JIRA, Atlassian Suite, ServiceNow, PowerBI), driving efficiency through workflow automation • Created scalable M&A process framework incorporating Agile methodologies to facilitate smooth integration of acquired entities • Accelerated SCCM Current Branch transition and established cloud-based deployment foundation using Intune and Autopilot • Led enterprise migration from BOX to OneDrive and SharePoint, enhancing data security and collaboration across all operating companies

• Consolidated application stack to 450 approved apps for migration to the Axalta network. • Led global Agile transformation, boosting efficiency and cutting costs. • Established and managed helpdesk teams across multiple regions, supporting 16,000+ users at 138 sites. • Directed deployment of digital collaboration and security tools (Office 365, Teams, SharePoint, Enterprise Encryption, OneDrive) organization wide. • Oversaw support and maintenance of laboratory and research imaging systems.

• Spearheaded enterprise-wide Office 365 adoption, leading cloud transformation that enhanced global operations connectivity and efficiency • Established comprehensive pre-rollout support framework, partnering with testing, engineering, and deployment teams for smooth transition • Resolved complex technical issues including PC imaging, OS inconsistencies, and network connectivity, maintaining infrastructure integrity

Certified SAFe® 5 Practitioner

Scaled Agile

2022

Credential ID: 50139101-5588

SCRUM Fundamental Certified

SCRUM STUDY

2020

Credential ID: 805149

Network+

COMPTia

Credential ID: DB4DTT0405

A+

COMPTia

Credential ID: DB4DTT0405

PRINCE2® Start, Direct, and Initiate Projects (2017 Update)

Skillsoft

Credential ID: 27004990

PRINCE2® Project Quality and Control (2017 Update)

Skilsoft

Credential ID: 27003084

PRINCE2® Project Planning and Risk Management (2017 Update)

Skillsoft

Credential ID: 26995355

PRINCE2® Project Management Overview (2017 Update)

Skillsoft

Credential ID: 26993485

PRINCE2® Control, Manage, and Close Projects (2017 Update)

Skillsoft

Credential ID: 27007243