Key Achievements:  Data Governance and Security Leadership: Successfully led the organisation to achieve ISO27001:2022 full certification, ensuring compliance with international standards for information security management systems.  Strategic Data Analytics and Insights Development: Developed and implemented a comprehensive data analytics and insights strategy, establishing a technology roadmap and driving a transformation plan that elevated the organisation's data capabilities from the ground up.  Financial Reporting Optimisation: Led a major financial reporting project that significantly improved market and internal reporting, resulting in operational efficiencies and the reduction of one FTE.  Operational Efficiency through Data-Driven Solutions: Drove a 25% call reduction to the contact centre by implementing intelligent call routing and smart bots.  Predictive Analytics for Customer Retention: Increased customer retention by 10% through the successful deployment of a churn prediction model, allowing for more targeted customer engagement and proactive retention efforts.  Enhanced Marketing ROI through Data Segmentation: Improved ROI on targeted marketing campaigns by leveraging customer segmentation models, enabling more precise and impactful marketing strategies.  Diversity and Inclusion Advocacy: Steering Committee member and active contributor to advancing gender diversity initiatives through the Women in STEM program and the 40/40/20 aspiration, promoting equitable representation across all gender identities.  Utilise AI application (Apate.ai) for scam call prevention through out the network. Duties:  Lead and manage five direct managers overseeing key functions, including data engineering and architecture, data governance, visualisation and reporting, advanced analytics, and business engagement.  Develop and execute data analytics strategy and technical implementation roadmap.  Plan forward for the division’s strategic objectives, evaluating the environment and identifying fundamental issues to resolve.  Direct and lead data and analytics strategy, establishing a vision for data as a business asset, in collaboration with the CIO and executive leadership (ELT).  Organise and lead data and analytics governance initiatives, overseeing policies and ensuring compliance to guarantee data reliability.  Maximise value derived from data assets by ensuring consistent application and governance of data and algorithms for analysis, applications, and automated decision-making. (General Manager, Data Analytics and Insights, Aussie Broadband cont’d)  Support and champion the ethical use of data and artificial Intelligence (AI) across the organisation, enabling data accessibility and empowering staff through data literacy initiatives.  Identify and source data to drive business innovation, overseeing processes for effective integration of new data sources.  Develop and maintain controls on data quality and sources to effectively manage corporate risk associated with data use.  Oversee data consumption, development, and maintenance of data lakes and warehouses for organisational use.  Manage the enterprise's data and analytics platform, ensuring business intelligence systems meet organisational requirements.  Establish and enforce corporate practices for data protection and privacy, collaborating with the CISO on data storage and security.  Manage and resource a team of data professionals, ensuring capabilities meet organisational needs, while managing performance to achieve agreed deliverables and outcomes.