• Led technology projects using hybrid methodologies (Agile Scrum, Kanban, and Waterfall), facilitating sprints and adapting plans to maximize value delivery. • Championed the integration of Generative AI tools (e.g., ChatGPT, Copilot) into development workflows and management tools (Jira, Asana, Monday), driving continuous improvement that resulted in a 40% increase in team productivity. • Maintained clear project governance with comprehensive documentation, including project charters, risk logs, and status reports for stakeholders. • Established proactive risk logs and mitigation plans, achieving a project completion rate of over 95% on time and quality.

• Managed and delivered a multi-million-dollar portfolio of simultaneous IT and transformation projects across 5 countries. • Served as the de facto Head of PMO, establishing delivery standards, templates, and reporting for company-wide programs. • Accountable for end-to-end project delivery, from business case to deployment, operational handover, and benefit realization, including post-implementation support. • Served as the primary strategic liaison for key enterprise accounts, building trust that sustained an Employee NPS of 9.5+ (leading to Great Place to Work recognition) and a Client NPS of 9.3+ for four consecutive years through transparent communication and reliable execution. • Mentored junior project managers and drove continuous improvement of PMO tools, templates, and processes. • Drove Delivery Excellence by establishing the Project, Quality and Process Management, and IT Service Delivery functions from the ground up, setting corporate methodologies and governance models (ITIL/COBIT).

• Designed and implemented the cloud operational infrastructure to provide ubiquitous service to five branches across the Americas and Europe. • Led a mission-critical Data Center migration with zero disruption (Venezuela to Uruguay), managing the full project lifecycle from strategy and planning to cutover and post-implementation support, ensuring absolute continuity for high-transaction platforms, with 0% service interruption and only a 1% schedule deviation. • Directed the global IT project portfolio (infrastructure, security, corporate IT). Defined scope, roadmaps, and managed annual budgets exceeding $5M, aligning technical execution with C-Level strategic objectives. • Established rigorous governance and risk management frameworks, guaranteeing 99.9% platform uptime for 4 years in a zero-tolerance regulatory environment, designing and implementing Business Continuity and Disaster Recovery Plans (BC/DR). • Led cross-functional teams of engineering, security, and vendor resources across multiple time zones, mediating conflicts and maintaining operational integrity and momentum. • Ensured compliance with corporate methodologies (ITIL/COBIT) and regulatory frameworks (SEC/FCA). • Managed and reported annual IT budgets, achieving a 50% OPEX reduction over 4 years through strategic CAPEX planning and execution.

• Managed the complete lifecycle of a major $45M healthcare IT infrastructure project, from design to deployment and handover. • The project's excellence was recognized as a Cisco Systems "Success Story". • Built the IT and Service Delivery department from scratch, creating policies, procedures, and a service desk, establishing a culture of accountability and service excellence. • Executed over 15 projects, including the design and construction of the Data Center that achieved 100% compliance with international standards and was recognized as a Cisco Systems Success Story. • Managed large-scale project budgets, ensuring efficiency and risk control, contributing to technical-financial execution excellence with a 30% cost reduction over six years.