Served as principal IT liaison, partnering with Director of IT to align infrastructure, automation, and innovation strategies across organization. Cultivated cross-departmental communication, identified workflow redundancies, and increased operational efficiency through digital optimization. Built scalable automation frameworks, strengthened identity governance, and accelerated technology adoption across teams. Created automated Slack and Jira reminders for key rotation to prevent security and automation failures. Resolved complex identity and system inconsistencies, including email mismatch issues, API update failures, vendor documentation gaps, and account recreation risks by executing all changes during controlled windows to prevent operational disruptions. • Managed Google Workspace accounts, policies, and features, emphasizing license optimization with least‑privilege access principles, which improved license utilization and reduced unnecessary costs. Assisted with Google Cloud project creation and troubleshooting, gaining exposure to AWS • Delivered guidance for internal team to leverage Slack Workflow builder, bot integrations, automations, and webhooks. • Strengthened credential management and security hygiene, transitioning manual secret tracking from spreadsheets to centralized Keeper + Airtable system. • Migrated 20+ enterprise applications from Google SSO to Okta in 90 days, implementing OIDC and SAML integrations to centralize authentication, enhance identity security, and eliminate legacy dependency. • Cut onboarding time from 60 minutes to fully automated process initiated by Okta activation by designing and deploying multi-system provisioning engine that automated access requests, triggered Slack notifications, generated Jira tasks, and routed specialty approvals. • Automated end-to-end user lifecycle operations by building 30+ Jira and Zapier workflows with API, enabling instantaneous offboarding, eliminating provisioning errors, and reducing manual workload by 50%, allowing the team to focus on strategic initiatives. Leveraged Postman to test and confirm API behavior. • Governed SaaS and identity ecosystems at enterprise scale, managing access lifecycle for 800+ users and supporting identity workflows across 4K+ users in the parent company. Supported requests or projects through Jira, Jira Service Management, ServiceNow and Asana.

Engaged with Support Team, Senior IT Manager, and Director of IT to issue resolutions and optimized overall company’s effectiveness. Partnered with cross-functional colleagues to propose workflow enhancements and diagnose critical inefficiencies in IAM systems. • Achieved up to 50% reduction in repetitive support queries through Jira Service Management by overhauling Confluence-based technical documentation with automations. • Streamlined team collaboration by optimizing SaaS platform utilization by importing users lists to an Airtable database via API or SyncWith, significantly improving internal communication flow. • Delivered targeted training programs that boosted team productivity and empowered new hires to support 800+ users across various ticketing systems.

- Supported over 400 users with software and hardware provisioning, ensuring seamless operational flow. - Collaborated on policy brainstorming and implementation, enhancing organizational efficiency. - Executed administration cleanup in SaaS applications, improving data integrity and accessibility. - Managed asset management best practices, optimizing resource utilization within Snipe-IT. - Assisted in troubleshooting complex technical issues, delivering timely solutions through Jira ticketing system.

Delivered clear, data-driven summary of all accomplishments completed within two-week transition period prior to joining Pluto TV. • Dismantled 50+ hotel workstations and sorted 10+ pallets of IT equipment, streamlining hardware recovery operations. • Reconciled returned assets in ServiceNow CMDB and restructured inventory to enhance tracking accuracy and future asset allocation.

Collaborated with TEKsystems’ Senior Delivery Manager to restructure core business workflows and design employee incentive programs and foster culture of motivation and accountability. Directed and mentored team of six high-performing professionals across two functional groups in ensuring strict adherence to business policies and driving continuous process improvement. Developed and implemented dedicated Slack channels and knowledge documentation, contributing to enhancing collaboration, reducing ticket errors, and improving communication clarity. • Led multiple initiatives to revamp logistics operations and bridge process inefficiencies in alignment with Snap’s 2021 IT OKRs. • Partnered with diverse teams, including IT engineering and infrastructure groups to identify, troubleshoot, and resolve two major asset management software bugs and new Imaging tools. • Elevated team performance by redefining task ownership, streamlining workflows, and monitoring KPIs. • Delivered exceptional client service to over 4K users, resolving individual concerns and increasing overall retention rates. • Upgraded 400+ laptops for software engineers, achieving 27% boost in code compilation efficiency and greater system reliability. • Trained and integrated two logistics associates with no prior IT background, accelerating individuals' onboarding and enabling effective contribution to cross-functional IT projects.

Integrated multi-source data using unified data models through imaging systems on MacOS, Windows 10, and Linux. Collaborated with clients to address and resolve access issues. Analyzed hardware and software compatibility before integration, contributing to safeguarding system performance and reliability. Maintained organized system documentation and facilitated communication channels to improve operational workflows. • Attained client satisfaction by collecting, evaluating, and resolving customer inquiries via Jira, Slack, and Gmail.

Google Workspace Administrator

Google Cloud Training

2025