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Technology, Information and Media
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Prince Emmanuel B

Experienced IT Professional | Microsoft 365 & Active Directory Expert | Service Desk & Network Suppo

About Me

Experienced IT Project Coordinator and System Administrator with over 6 years of hands-on experience in managing and supporting business technology systems across diverse industries. Proven expertise in Microsoft 365 Administration, Active Directory Management, Help Desk Support, and Network Maintenance. Adept at troubleshooting complex technical issues and ensuring system reliability and security. Holds a BSc in Information Technology from Wisconsin International University College, Ghana, and currently pursuing a Master’s in Computer Science at Universität Passau. Certified M365 Administrator with a strong track record of delivering efficient IT operations and implementing innovative solutions to optimize organizational performance.

Jurisdiction

Germany

Experience

Seniority LevelAssociate
Years of Experience6-10 years
Current StatusActive
Service Desk Engineer
2024 - 2025

• Managing Active Directory and M365 Administration. • Help Desk support, Network support and technical support. • Technical support for end users (On-site and Remote).

System Administrator
2023 - 2024

Leading M365 Administration and AD Management. • Perform daily IT system checks, ensuring proper performance, security and back up operations for optimal efficiency. • Managing of Windows Server.

System Administrator
2022 - 2023

Provided Help Desk and IT support to minimize system issues. • Manage network components. • Installing and configuring new hardware and software.

IT Coordinator
2021 - 2022

Managing hotel website and network system. • Managing Active Directory. • Documenting and maintaining IT systems.

District IT Head
2020 - 2021

Overseeing all IT services across the district. • Ensuring data synchronization with headquarters.

Education

Masters of MSc Computer ScienceUniversity of Passau
2025 - Present
Degree of BSc in Information TechnologyWisconsin International University
2020 - 2023
Diploma of HND in Computer ScienceAccra Technical university
2016 - 2019

Certification

Total Certifications1

Microsoft Certified 365 Fundamentals

Microsoft

2025

Credential ID: 6919c08c-21cf-4494-8b3d-b16bb948d112

Skills

Core skills0
Languages1

Languages

English