• Spearheaded change request and delivery management by actively participating in supporting change requests based on SOP and executing deployments with L1/L2 support in PROD environment. • Engineered application analysis and development for scheduled jobs, executing UAT deployment, testing, and monitoring before PROD deployment (Windows Scripting) • Optimized daily monitoring processes by proactively checking job statuses in UAT, supporting team members on test case and data verification, and analysing system logs on the TWS dashboard (IBM Scheduling, Windows, Citrix) Technologies: CICD, Jenkins, JFrog, Confluence, ITSM, Jira, IBM TWS, VBScript, and Visual Studio.

• Conducted daily health checks to assess meeting rooms and AVI system readiness for SG users and corporate events. • Championed incident management as part of the ASEAN & South Pacific team, investigating cases, performing RCA analysis, and documenting findings in knowledge base. • Formulated development initiatives by reviewing Office 365 applications (Power Apps, MS Form) connected to multiple data sources, i.e., Power BI, MS Intune, and MS Dynamics CRM. • Streamlined inventory management across the ASEAN & South Pacific region, utilizing MS Intune and MS Dynamics CRM to ensure accurate tracking. Technologies leveraged include PowerApps, Intune, MS Dynamics 365, MS Forms, Windows, and EUCD.

AWS Certified Cloud Practitioner

Amazon

2024

Credential ID: bcd4885b58fe4a5bae1f56b47de2d6d0