Spearheaded the recruitment and onboarding of 200+ interpreters, conducting HR interviews and fostering strong vendor relationships to ensure high-quality service delivery. Served as the IT liaison, overseeing technical requirements and coordinating with providers to ensure smooth internal operations. Negotiated and renewed contracts, maintaining favorable terms aligned with organizational goals. Supported internal process improvements, enhancing team productivity and vendor communication.
Designed and implemented a document storage and inventory system, improving traceability and security of client materials. Led multiple office relocation projects in Mexico and the U.S., cutting costs by 40% through efficient vendor negotiations. Oversaw cross-border operations, coordinating logistics, procurement, and workspace optimization between Mexico and the U.S.
HIPAA Certification
Compliance Junction
2024 - 2025