Administrative and Support Services
Education
Active

Jennifer G. Peña Rapalo

Omnichannel Collections and Customer Service Supervisor and Compliance BPO & Call Center Auditor

About Me

I am a results-driven professional with extensive experience in leadership, quality assurance, customer service, and education. I currently work as an English Teacher and Nanny, where I support children’s learning while maintaining a high standard of organization, communication, and responsibility. My career began in administrative and teaching roles and progressed into supervisory and compliance auditor positions, where I developed strong executive leadership, project execution, and data analysis skills. Throughout my professional journey, I have consistently optimized processes, led cross-functional teams, and ensured adherence to organizational and regulatory standards. I am now seeking a role where my strategic thinking, problem-solving abilities, and commitment to operational excellence can contribute to a client’s success. With my proven ability to drive results, enhance efficiency, and foster innovation, I am confident I would be a valuable fit for your clients’ needs.

Jurisdiction

Honduras | United States | France

Notable Employer

  • Compliance Auditor at KM2 Solutions

Experience

Seniority LevelEntry level
Years of Experience6-10 years
Current StatusActive
English Teacher -- Nanny
2024 - Present

•Teach English to children through interactive methods. • Drop-off and pick-up from school. • Help with homework, reading, and age-appropriate learning. • Encourage good manners and address inappropriate behavior. • Engage in creative play, games, outdoor activities, or sports.

Compliance Auditor Notable
2018 - 2020

•Conducted weekly meetings with Project Managers and Supervisors to discuss customer complaints entered into the system. • Comprehension of State laws, regulatory and non-regulatory violations: • HIPAA, FDCPA, GLBA, GDPR, UDAAP, and TILA.

Skills

Core skills0
Languages4

Languages

English
Spanish
French
Italian