Lead the Delivery Center operations across hubs in Lisbon, Oporto, and Coimbra, managing approximately 230 IT consultants. Project & Service Management: Organise delivery teams for multiple local and international clients. Resource Management: Handle staffing and consultant allocation for active projects and services. Talent Acquisition: Redesigned recruitment to attract top talent and launched Bootcamps to prioritise junior hires for team growth. Capacity Development: Reorganised the unit into Technical Communities, improving training roadmaps and fostering a sense of belonging. Team Management: Provide leadership and manage the unit’s evaluation process. P&L Management: Administer budget and forecasting for the unit.

Led a 12-member Consulting Team at NextBITT, an IT start-up offering a SaaS platform for Asset Management, Facility Management, and Field Service. Client Management: Built and maintained strong client relationships through proactive engagement. Team Management: Directed team efforts toward shared goals, improving productivity. Project & Service Management: Managed service operations, including incident, problem, and change management, ensuring reliability. Business Transformation: Optimised delivery services to enhance efficiency and effectiveness across consulting practices. Resource Management: allocated consultants to projects and provided continuous guidance and support to team members

Reporting directly to the local CEO, I led the Transformation Team in Portugal to drive operational excellence and process optimisation. Continuous Improvement: Applying Lean Six Sigma, managed the corporate transformation program, delivering impactful initiatives in HR, Finance and Operations processes. IT Service Management: Implemented E-Learning, Talent Acquisition and ITIL systems, designing their service frameworks and overseeing daily operations, quality, and performance (KPIs). European Transformation: Led the redesign of the Lead-to-Cash process across 15 countries, including gathering functional requirements for SAP SuccessFactors and Salesforce systems. Team Management: responsible for creating and leading the transformation team.

Spearheaded the growth of the ITSM offering, positioning it as a strategic solution for long-term client partnerships. Sales & Proposal Management: Designed and implemented multi-year ITSM contracts. Played a central role in establishing a new Delivery Centre in Oporto for a multinational bank, aiming to scale to 600 resources within four year. Key achievements: 1) Pivotal role in designing and defending the proposal that secured the strategic partnership; 2) Managed vendors for Helpdesk and Support Functions within a BPO framework; 3) Acted as Service Transition Manager during the setup phase, ensuring a seamless nine-month transition. 4) Supported the setup of the Talent Acquisition team, defining the recruitment process and overseeing on-boarding and integration of new hires.

Designed multiple ITIL-compliant Managed Services and Application Maintenance solutions, covering the full life-cycle from opportunity qualification to service transition. Solution Design: Defined delivery and financial models, service sizing, KPIs, SLAs, and performance metrics. Team Configuration: Structured service teams with local, nearshore, and offshore components. Key Achievements: Led the design and configuration of four SAP Application Outsourcing agreements for a Spanish energy multinational, supporting maintenance of several systems with a baseline of nearly 100 consultants.

Managed multiple successful SAP implementations across the transportation, telecom, construction, and IT sectors, providing strategic oversight. Project Management: Executed business transformation initiatives by leveraging SAP modules such as SD, MM, PM, QM, BI, DMS, and PI to drive operational efficiency and strategic impact. Proposal Management: Designed and implemented several winning SAP proposals.

Commenced as an ABAP/4 programmer and Technical Consultant. Transitioned into the role of SAP Functional Consultant, driven by a demonstrated business acumen and pro-activity. Successfully led numerous SAP implementations as a Functional Consultant, designing and configuring various modules, including SD, MM, DMS, HR, PM, ETM, BW, and QM.