luisa
Data Analyst | Improving Business Performance & Process Efficiency | Excel, Power BI, Salesforce
About Me
Jurisdiction
Canada
Notable Employer
- Customer Support & Data Insights Analyst (Project) at Zeiss Vision Colombia SAS – Bogota, Colombia
Experience
• Consolidated five separate customer interaction documents into a unified reporting system, improving data accuracy by 65%. • Developed and maintained dashboards to monitor support metrics (response time, resolution rate) for regional and global teams. • Identified service trends and recommended process improvements, enhancing customer experience and operational efficiency
• Designed digital dashboards to track student performance and engagement. • Analyzed learning outcomes to optimize teaching strategies, improving engagement rates. • Strengthened data storytelling skills by presenting insights to non-technical stakeholders. • Supported students in improving pronunciation and writing skills; increased student engagement by 30%. • Report student progress to the supervisor, offering recommendations and supplementary activities to support comprehension and engagement in English and Spanish.
• Designed an internal tool to streamline access to currency data and payment timelines, improving client response time. • Analyzed trade and financial data to support compliance and decision-making.
Education
Certification
Macros and VBA
linkedin learning
2024 - 2025
Credential ID: 757a0c6ce28d4c852505c0c87ccef4f86668cc504586e4cd389b4f1f30a2f3c5