- Responsible for prospecting clients for accounting, tax, and financial services through various channels. - In charge of timely CRM updates to track clients. Responsible for supervising the preparation and documentation for creating commercial records. - Managed deals end-to-end from first contact to contract signature, coordinating a clean onboarding handoff to Customer Success. - Acted as the main point of contact for enterprise clients, meeting SLA attainment and reducing AHT. - Managed P1/P2 escalations with clear timelines and updates; cut MTTR also. Achievements: I significantly increased my client base compared to the months prior to joining, with a nearly 100% increase.

- Supervised the sales team of 10 representatives, as well as industrial projects nationwide, contributing to their commercial follow-up. - Managed and served key accounts such as Bimbo, Barcel, and Mondelez (Ricolino), and led strategic negotiations. - Promoted and supervised the CRM Bigin by Zoho, monitoring project registrations and ensuring KPI follow-up. - Oversaw the entire sales process (pipeline), provided customer service and post-sales support, targeting Top of Funnel and acquiring new clients. - Delivered proactive communication to customers regarding order status, shipments, and changes - Presented executive-ready readouts to clients and internal leaders, translating trends into actions with owners. - Delivered empathetic, clear communications to prevent churn and strengthen long-term relationships. Achievements: Acquired high-profile key accounts such as Cemex, Totis, and Biopappel. Increased CRM updates by 70%. Opened new internal communication channels.

- Directly supervised 12 promoters and 50 indirect collaborators. - Implemented and optimized field strategies (door-to-door, activations, BTL events, local branding), digital marketing, and cold calls to acquire clients, strengthen brand positioning, and close sales. - Provided post-sales service to new and existing clients and offered advice and follow-up on each contract handled by the sales team. Achievements: Most productive team for nine consecutive months. Achieved targets ranging from 100% to 140%.