Led enterprise innovation strategy & solution delivery for a major regional systems integrator focused on AI, ITSM, ICT, & security platforms. - Directed multi-disciplinary teams across software engineering, IT operations, AI/data, & product R&D. - Built delivery frameworks, governance models, & technology roadmaps aligned with organizational priorities. - Established ITSM & compliance standards, improving service consistency & operational readiness across projects. - Strengthened partner ecosystems & improved vendor performance, shortening delivery cycles & raising client satisfaction. - Delivered two major AI platforms from concept to rollout: . AI Retail Security & Optimization Platform improving store operations, accuracy, & customer flow. . Real-Time Loss Prevention System using behavioral analytics & computer vision to reduce shrinkage & deliver actionable insights.

Oversaw managed services delivery, ITSM operations, & budgeting across enterprise clients. - Managed service delivery lifecycle across VDI, MDM, digital workspace, application operations, & infrastructure services. - Built cross-functional alignment between engineering, operations, vendors, & customer leadership. - Used analytics & performance metrics to strengthen reliability, reduce escalations, & stabilize SLAs. - Key program: Delivered 12 VMware Digital Workspace services (Boubyan Bank), including VDI & MDM, ensuring stable performance & full KPI/SLA compliance.

Owned ICT service portfolio delivery & guided clients through digital modernization initiatives. - Led delivery planning, budgeting, resource forecasts, & risk tracking across multiple transformation engagements. - Delivered workflow automation, cybersecurity enhancements, communication platforms, & operational digitization. - Acted as senior escalation & governance point, ensuring projects met contractual, financial, & performance objectives.

Directed service delivery & customer engagement across the Gulf & regional markets. - Managed critical service programs across high-availability, lifecycle management, & ITSM maturity for enterprise clients. - Led Quarterly Business Reviews (QBRs) with C-level stakeholders & provided strategic guidance to improve resilience & service adoption. - Worked with R&D & NPI teams to align service offerings with evolving technologies, enhancing customer readiness & performance. - Coordinated across sales, engineering, operations, & global services, improving cross-functional execution & value creation.

Oversaw complex telecom solution deployments for major operators. - Directed end-to-end delivery for VAS, charging, IMS, & network performance platforms. - Managed RFP/RFS cycles, project planning, risk management, & multi-team execution. - Led the Siemens-to-Nokia Intelligent Network

Led software development, security assessments, & innovation programs supporting global product lines. - Built & led teams delivering enterprise network management & VoIP system components. - Performed product security assessments across 250+ products, reducing risk exposure & improving compliance. - Designed & executed secure SDLC practices & R&D frameworks that improved audit readiness & time-to-market. - Contributed to two major NPIs through engineering of high-availability OAM platform components.

PgMP

PMI

Credential ID: 3734389

PMP

PMI

Credential ID: 3639896

ITIL (FOU, RCV, OSA, SOA, PPO)

Cisco

Cisco CDP2 - Business Development Consultant Professional

Cisco

2014