Elevated from Operations Manager to COO responsibilities in 2025, leading organisational scale-up, governance and cross-functional operations. - Led a major organisational transformation, scaling the company from 45 to 240+ employees and supporting turnover growth from €3M to €14M+. - Designed operating models, governance frameworks and KPI systems, strengthening execution discipline and performance across business units. - Directed multi-site operations and HR transformation, including workforce expansion, capability building and modern talent structures. - Served as Investor Relations Officer and partner to the CEO, contributing to strategic planning, contract governance and operational risk management.

Led international programmes and multi-year portfolios for EU and UN agencies, delivering digital transformation, eGovernment, eLearning and Smart City initiatives across Europe. - Expanded the company’s international footprint by developing strategic partnerships, contributing to revenue growth from €0.5M to €3.8M+. - Directed bid management and solution design for institutional tenders, securing multi-year framework contracts. - Provided senior consultancy on digital platforms, cloud environments and ICT operating models. - Delivered capability development sessions for IT administrators and ensured consistent project governance through PM², Agile and SDLC practices.

Designed and delivered IT, network and security infrastructure solutions for major enterprise and financial-sector clients across Greece and Cyprus. - Led multi-vendor architecture and solution design activities, ensuring technical alignment and readiness for complex implementations. - Developed technical documentation and operational manuals to support service continuity and client onboarding. - Provided training and guidance to consultants, engineers and client IT teams on infrastructure platforms and management tools.

Led a nationwide team of ICT Consultants delivering cloud and ICT solutions to corporate and public-sector clients. Managed recruitment, coaching and capability development while enabling adoption of cloud, IoT and Microsoft 365 services across multiple regions. - Developed presales and solution-design methodologies that improved efficiency and profitability. - Collaborated with product, engineering and GTM teams on new service offerings and commercial approaches. - Served as Technical Account Manager (2015–2017) for complex ICT solutions. Started at Hellas Online (later integrated into Vodafone), leading a team of Presales Engineers designing telecom and cloud solutions for enterprise and SMB clients: - Developed P&L tools, approval workflows and presales procedures that improved solution quality. - Worked closely with project management, engineering, finance and marketing to support delivery. - Earlier roles included Presales Engineer (2012–2014) and Customer Care Representative (2011–2012).

Led shift operations for back-office service activation and ICT support workflows, coordinating a team of 7 agents. - Supported operational processes for internet access, email, hosting and domain-related services, ensuring timely resolution and service continuity. - Contributed to process optimisation by improving order handling procedures and internal documentation workflows across multiple teams.

Artificial Intelligence Applications & ChatGPT in Critical Domains

DYPA - Greek Public Employment Service

Operations Management

Jack Welch Management Institute

Asana Administator

Asana

Agile Project Management

Atlassian

CISCO Leadership: Managing a Cybersecurity Program

LinkedIn

Certified Quality Manager

Global Association for Quality Management

Scrum Fundamentals Certified

ScrumStudy

Fortinet Certified Fundamentals in Cybersecurity

Fortinet

Microsoft Certified: Azure Fundamentals

Microsoft

AWS Certified Solutions Architect - Associate

AWS