Business Context: Family-owned €15M+ group executing digital transformation across three divisions with no prior AI capabilities or data infrastructure. • Delivered 10% forecasting accuracy improvement and 5% forecast variance reduction through industrialized GenAI/ML/NLP deployment, directly improving working capital efficiency. • Built AI governance framework (ethics, safety, EU AI Act/GDPR compliance) enabling deployment of 12 use cases with zero regulatory incidents.

• Board advisor supporting enterprise expansion and go-to-market into HR accounts; leveraging C-suite network to accelerate pipeline and customer access. • Time commitment c. 2–3 days/month (light non-executive portfolio).

Business Context: CHF 3.5B company transforming from hardware sales to SaaS/IIoT subscription model across 130+ countries. • Grew digital services revenue +20% YoY (i.e., CHF 2M on CHF 10M baseline) by scaling predictive maintenance, digital twins, and AI-enabled sales motions across European markets. • Managed a CHF 8M budget and led a cross functional team of 10 across product, sales, and technical functions to design and implement cross sell and up sell strategies that expanded customer value and strengthened revenue performance.

Business Context: PE-backed holding company operating 20 e-commerce brands (€80M combined revenue, 120 FTE) requiring operational consolidation and growth. Operating model: Independent interim executive (contract-based mandates). • P&L accountability: Scaled online sales 25% and improved recurring revenue through unified KPI framework, test-and-learn funnels, and standardized customer acquisition playbooks across portfolio. • Led 100+ FTE operations team; managed €80M P&L with direct GM accountability.

Business Context: Recruited to unlock U.S. market expansion opportunity by improving EU seller performance and marketplace selection quality. • Delivered a $250M U.S. sales opportunity (annualised run-rate) ahead of plan (18 months vs 24) by leading ML initiatives across five EU marketplaces (France/United Kingdom/Germany/Spain/Italy), expanding selection +30%. • Re-architected EU personalization and recommendation capabilities to strengthen customer experience and marketplace quality. • Managed $3M budget; led 8 FTE across Ireland, South Africa, and Germany; established a repeatable CX operating model (experimentation frameworks and mechanism-based reviews).

Business Context: Government mandate to position Alsace region as nationally recognized MedTech/BioTech and Industry 4.0 hub. • Shaped and delivered national dual cluster accreditation (MedTech + Industry 4.0), unlocking €200M in public and private investment and setting the strategic access framework that enabled its mobilisation. • Guided 30+ C-suite teams on Industry 4.0 adoption through structured maturity assessments, ecosystem mapping, and use-case prioritization. • Promoted region internationally to investors, corporates, and startups; co-designed national positioning strategy.

Business Context: Post-merger integration following the Walgreens–Alliance Boots combination of multiple European contract manufacturing entities into a single operating model. • Led "One BCM" transformation (£300M revenue, 2,500 employees): Consolidated fragmented European operations into single P&L with unified accountability structure, clarified margin ownership, and integrated sales/operations/finance functions. • Presented to Board steering committee on integration progress, risks, and benefits realisation; co-designed European go-to-market model (Key Account Management), doubling contract win rates vs prior year across France, United Kingdom, and Germany. • Cut lead times 20% while maintaining quality and compliance standards during integration.

Business Context: British Gas parent company (30M+ customers, £23B revenue) building a digital services business in a regulated energy environment, with strategic programmes delivered alongside Bain & Company. • Scaled home move services portfolio to £150M+ annual revenue through digital channel optimization, partner ecosystem management, and customer experience redesign. • Rebuilt 30-person PMO/Lean function into high-performing portfolio office; standardized governance, risk management, and benefits tracking across 20+ concurrent projects.

Business Context: BT Group (100K+ employees, £18B revenue) mandated with post-acquisition integration and enterprise-wide operational transformation, delivered within multi-year programmes involving McKinsey and Accenture. • Integrated three businesses into a single entity, returning the unit to positive EBITDA (+5%) through process redesign and clarified accountability. • Delivered £100M run-rate operational savings across 15,000 employees through advanced analytics/ML-enabled Lean Six Sigma and end-to-end transformation across “lead to cash” and “trouble to resolve” value streams; managed a £500M+ annual operating cost base.

• Supported £36B sales agenda by shaping Group CTO's technology roadmap and executive narratives for World Economic Forum, Mobile World Congress, and board-level strategy reviews. • Created stakeholder alignment frameworks that unified Retail, BTGS, Wholesale, and Openreach divisions around shared technology priorities. • Acted as integration point between technology, commercial, and operational leaders, ensuring innovation roadmaps delivered measurable business value.

Artificial Intelligence : Implications for Business Startegy

MIT Sloan School of Management

2025

Credential ID: 124002215

AI for Business

Ecole Polytechnique Executive Education

2025