● Align HR strategy with business goals across Spain and the UK, ensuring full regulatory compliance, operational excellence, and a strong employee experience. ● Lead end-to-end People Operations, including contract and payroll oversight, onboarding/offboarding, benefits administration, and the design and implementation of HR policies (time off, code of conduct, data management, health & safety, benefits). ● Successfully launched a new operational hub in London under the Pitch Black legal entity, building all HR processes from scratch: local compliance, vendor negotiations, and integration of payroll, pension, and health insurance providers. ● Manage end-to-end labor relations activities across the employee lifecycle, including temporary and permanent lay-off processes (ERTE/ERE) and mandatory notifications to Social Security and local authorities, aligning business needs with legal obligations and ensuring a cohesive, transparent communication strategy with unions, legal counsel, and leadership ● Lead SAP SuccessFactors implementation, managing data migration, automations, testing, management and employee training and communication and Lucca decommission.

● Managed all HR operations across Europe and Australia, including contracts, onboarding/offboarding, benefits, payroll coordination, and HRIS/ATS optimisation (BambooHR, Lever). ● Developed, improved, and implemented HR policies, processes, and best practices aligned with global HR standards. ● Led employee relations, resolving workplace issues, advising managers, and ensuring compliance with local labor laws while fostering a positive and transparent culture. ● Coordinated biannual performance cycles, climate surveys, training programs, and KPI reporting for regional leadership. Coach managers through performance cycles, develop career frameworks, and design engagement and retention strategies informed by KPIs and surveys. ● Directed recruitment efforts across EU and Australia, managing vendors, streamlining processes, and rolling out DEIinitiatives to enhance diverse talent attraction.

● Partnered with executive leadership to design and implement global talent acquisition and development strategies, ensuring alignment with business goals and compliance across multiple regions. ● Led the optimisation and standardisation of HR processes worldwide, streamlining recruitment, onboarding, offboarding and performance management to increase efficiency and drive consistency. ● Managed global recruitment operations, supervising a team of two in India and successfully opening a new operational hub in Panama, including vendor negotiations and service quality oversight. ● Drove global employee development initiatives by defining job descriptions and career paths, launching performance review cycles, running wellbeing and pulse programs, and implementing retention actions that supported growth and reduced turnover. ● Utilised HR data and analytics to guide workforce planning, identify process improvements, and provide strategic insights for leadership decision-making. ● Led change management initiatives for global HR systems and processes, ensuring smooth adoption during system migrations, automation projects, and operational transitions.