Talent Acquisition leadership for Professional Services and Fintech business units, supporting technology-driven, client-facing and delivery-critical teams. - Sustained end-to-end Talent Acquisition leadership for Fiserv under a strategic outsourcing model, ensuring seamless delivery and stakeholder trust following an international relocation. - Designed and executed a fully remote TA strategy for fintech and technology roles across highly competitive markets, maintaining hiring velocity and quality without geographic dependency. - Maintained 100% continuity of scope, senior stakeholders, and deliverables, successfully recruiting Technology, Product, Commercial/Sales, roles post-transition.

Designed and executed the Human Resources infrastructure for Fiserv Mexico's growth phase, directly driving a high-performance culture that translated into increased sales and company profitability. - Revamped a collaborative Employee Value Proposition that increased employee engagement from 80% to 82% and elevated the critical Manager Effectiveness dimension from 73% to 80%. - Directed post-pandemic employee brand revamp by institutionalizing inclusive leadership and transparent communication. Redesigned the employee lifecycle—beginning with onboarding—to embed D&I initiatives such as Korn Ferry’s Unconscious Bias training and designing of D&I policies. - Launched strategic alliances with 5 top universities, directly integrating cutting-edge academic content into the training program to close critical skill gaps and establish a reliable, qualified talent pipeline. - Championed the ‘Women in Leadership’ initiative for LATAM, driving D&I KPIs through the launch of Women in Tech forums, regional mentorship cohorts, and specialized ‘Tech-Moms’ integration programs.

Directed the full HR integration (PMI) and strategy across Mexico, Panama, and Colombia, including organizational change, D&I, Total Rewards harmonization, and labour relations. - Established and led a regional HR function across three countries, centralizing culture activation and D&I initiatives—including ERGs and Ambassador programs—to directly enhance and drive Corporate Social Responsibility (CSR) reporting metrics. - Drove cultural change program "One Region, One Fiserv" across the 3 countries, achieving and maintaining Great Place to Work 1st Place Certification and 80% average employee satisfaction for 3 consecutive years. - Enhanced specialized fintech skills by securing the implementation of Fiserv Learning Platform and structured diverse and inclusive leadership programs, including key annual talent initiatives (Succession Planning, Mentoring, Leadership Programs for Women, young talents and Cross-border mentoring). - Architected and launched five regional ERGs—including LGBTQ+, Women in Tech, and Hispanic Heritage—strategically aligning activities with NOM-035 and NOM-037 standards. These initiatives directly contributed to securing the Super Empresas certification and reinforcing a culture of psychosocial safety.

Drove increased sales and company profitability by engineering and executing the Human Resources infrastructure required for Fiserv Mexico's aggressive growth phase. - Strategically partnering with the Country Manager on executive reorganization, new lines of business definition, and leveraging People-Centric Change Management initiatives. - Directed the complex post-merger change management while simultaneously developing the strategic workforce plan to launch the new FinTech and Banking business unit oriented to offer professional services and SaaS products, which currently drives 35% of the country's total revenue. - Spearheaded the 'Fiserv Gives' community engagement program, mobilizing regional resources to support Women in Tech and sustainability. Managed strategic alliances with key institutions (e.g., Aqui Nadie se Rinde, Nutre un Niño) to deliver measurable social impact and food security programs.

Oversaw end-to-end HR functions, internal communications and CSR.

Responsible for ensuring compliance in HR operations, payroll, and labour relations. Talent acquisition and employer branding for First Data. Implemented Taleo, Kenexa, and Evaluatest.

Developed and executed the full talent acquisition strategy for critical and senior roles within the banking and financial services industry, such as Santander Bank.

Hogan

HR Tools company

2024

Cultural Hack

The Breaking Lab

2025