Key Responsibilities: Multi-site KPI improvement & operational support Training & coaching managers Developing long-term training programs Standardising operational processes Supporting underperforming locations Enhancing employee engagement & team performance Driving adaptability across diverse teams & environments Key Achievements: Supported underperforming locations, increasing their KPI from <50% to >75% within 2 months. Trained and coached managers, and developed long-term training programs to improve operational efficiency. Worked across 10 different London locations, gaining extensive operational experience and adaptability in managing diverse teams and business challenges.

Key Responsibilities: Recruitment & onboarding Employee engagement & surveys Training & coaching Performance management & HR support P&L analysis & cost optimisation Operational standards & compliance KPI improvement & strategy implementation Ordering & inventory management Team leadership & development Key Achievements: Managed the company’s largest UK location with a team of 60 employees, overseeing a daily turnover of up to £20,000. Improved KPI performance from 32% to 85% within 8 months through the implementation of new strategies. Enhanced operational standards and provided team training, increasing EHO rating from 2 to 5. Organised employee surveys, boosting engagement scores from 6.2 to 8.4. Conducted P&L analysis and optimised costs, improving service quality and profitability. Managed ordering processes and monitored inventory levels decreasing waste from 7% to 1.6% M2D. Led HR activities including disciplinary meetings, performance reviews, and team development support.

Foundations of Project Managment

Google

2025

Credential ID: 7GJGX8SRWU79