Executive Calendar & Travel Management: Managed complex scheduling for multiple providers/executives, actively resolving conflicts to maximize operational efficiency and revenue. Gatekeeping & Client Relations: Served as the primary point of contact for high-volume inquiries, professionalizing client communication and filtering priority matters for leadership. Remote Workflow Optimization: Spearheaded the transition to digital operational systems (Practice Better/GHL), organizing cloud-based assets and establishing clear SOPs to support remote team collaboration. Financial & Account Coordination: Oversaw accounts payable, client billing, and third-party financing (CareCredit), ensuring 100% accuracy in financial reporting. Database Administration: Maintained data integrity within company platforms, ensuring secure and accurate logging of all client interactions and sensitive reco

Managed daily operations, driving efficient and seamless business activities which saw an increase of 76% in gross sales from 2021 to 2024. Reduced inventory discrepancies by 57% from 2023 to 2024 through meticulous tracking and inventory management. Fostered a welcoming and educational customer experience, contributing to a nearly 50% rise in daily sales. Optimized the online storefront, ensuring accurate and up-to-date product listings, which led to a 27% increase in sales and a 35% growth in traffic from 2022 to 2023. Authored engaging educational blog content and contributed to web design and content strategy, boosting customer engagement and online visibility. Developed and implemented comprehensive business policies and procedures, including training materials to standardize onboarding for new hires.

Designed and launched a sister store to The Remedy, overseeing all stages from concept to execution, ensuring alignment with brand values and business objectives. Established and nurtured relationships with key distributors, carefully vetting and sourcing high-quality products to enhance the store’s offerings and meet customer demand. Managed all accounts payable, ensuring timely payments and maintaining meticulous financial records for accurate budgeting and reporting. Oversaw social media strategy and management, including platforms such as Facebook, Instagram, and X (formerly Twitter). Developed engaging content, crafted impactful posts, created visually appealing imagery, and responded promptly to customer inquiries, enhancing customer engagement and brand presence. Developed educational materials aimed at informing customers about product features, benefits, and usage, improving customer experience and supporting informed purchasing decisions

Provided exceptional customer service in two high-traffic sister-store boutiques, serving both local customers and cruise ship passengers. Managed large volumes of customers during peak cruise ship days, maintaining efficiency while delivering a personalized shopping experience. Utilized in-depth knowledge of local tourism to offer tailored recommendations, enhancing the experience for visiting customers. Oversaw inventory management, ensuring stock levels were accurate and product availability was optimized through coordination with the store owner. Assisted with the transition of inventory management systems, successfully migrating data from QuickBooks to Clover, ensuring accurate and streamlined tracking.